Energy Customer Advocate — Hybrid & Impactful

Octopus Energy Group; Brighton; Hybrid; GBP 25,000; Full time

Job summary

An innovative energy company in Brighton seeks a dedicated individual for a Customer Service role focused on assisting customers with their energy queries. The position emphasizes problem-solving and empathetic communication, allowing staff to impact energy users positively. Offering hybrid work options and various perks, this role is ideal for those who thrive in a fast-paced environment and want to be part of a progressive team committed to customer care and sustainability.

Benefits

Hybrid working arrangements

Electric Vehicle salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly family dinners

Qualifications

• A passion for helping customers and improving their experience.
• Ability to handle challenging conversations with a calm demeanor.
• Strong problem-solving skills with a solutions-oriented approach.

Responsibilities

• Assist customers with billing queries and meter issues from start to finish.
• Deliver empathetic, warm service to enhance customer satisfaction.
• Stay updated on company policies and procedures for effective support.

Skills

Customer service

Problem-solving

Communication

Empathy

Adaptability

Job description

An innovative energy company in Brighton seeks a dedicated individual for a Customer Service role focused on assisting customers with their energy queries. The position emphasizes problem-solving and empathetic communication, allowing staff to impact energy users positively. Offering hybrid work options and various perks, this role is ideal for those who thrive in a fast-paced environment and want to be part of a progressive team committed to customer care and sustainability.