Endoscopy Bookings Officer | Isle of Wight NHS Trust

Isle of Wight NHS; Carisbrooke; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare trust in Carisbrooke is seeking an Endoscopy Booking Clerk responsible for managing waiting lists and providing exceptional patient communication. Join a dynamic team committed to delivering quality care. This full-time role offers various benefits, including flexible working opportunities. Applicants should be able to handle challenging conversations with patients effectively.

Benefits

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses

Hire of Trust’s beach hut in Ryde

Qualifications

• Passion for compassionate care and quality service.
• Experience in a healthcare or similar environment is desirable.

Responsibilities

• Manage waiting lists in accordance with NHS guidance.
• Provide excellent patient communication on the phone and in person.
• Support the clinical team with daily tasks.
• Manage challenging conversations with patients.

Skills

Excellent patient communication skills

Management of waiting lists

Ability to manage challenging conversations

Job description

We are recruiting for an Endoscopy Booking Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “working together, Improving together”.

The endoscopy unit, which holds JAG accreditation, undertakes a variety of endoscopy procedures both diagnostic and therapeutic including gastroscopy, colonoscopy, bronchoscopy and Flexible Cystoscopy.

We are currently recruiting to two vacancies within the endoscopy booking team. One full‑time post (37.5 hours per week) and also a part‑time position (17.5 hours per week). Working pattern to be negotiated upon appointment.

This role will be working in a busy dynamic working environment ensuring accurate and efficient booking of endoscopic procedures ensuring full utilisation of the endoscopy theatre suite.

This fast‑paced role will provide the right candidate with variety and an ongoing sense of achievement. This role is situated in the administrative hub within the unit where you will be supported by a high quality and enthusiastic team.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day‑to‑day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout our services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle‑to‑work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year‑round events, festivals and award‑winning attractions.

Responsibilities

• Managing waiting lists in accordance to NHS guidance and internal access policy
• Providing excellent patient communication skills both on the telephone and in person
• Supporting the Endoscopy Clinical team with tasks to ensure smooth running of the unit on a daily basis
• To manage challenging and sometimes upsetting conversations with patients

This advert closes on Tuesday 9 Dec 2025.