End User Support Analyst (fmd)

Renesas Electronics; Swindon; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global semiconductor company in Swindon is seeking an IT Support Specialist to provide local support and project assistance. The ideal candidate will have a minimum of 3 years of IT experience, strong knowledge of Windows and desktop support, and the ability to communicate effectively with non-technical users. This role offers a hybrid working model, allowing for flexibility in the workplace.

Benefits

Flexible work environment

Employee Resource Groups

Qualifications

• Minimum of 3 years IT experience in a professional capacity.
• Excellent English speaking and communication skills.
• Very good knowledge of Windows client software and Microsoft Office.
• Desired knowledge of networking including WiFi routers and switches.

Responsibilities

• Provide local support activities for the Service Desk and corporate IT functions.
• Setup and maintain IT infrastructure at a basic level.
• Provide IT project support as required by the business.
• Provide 2nd level support for EU users.

Skills

IT Experience

Windows

Technical Support

Troubleshooting

Customer Support

Help Desk

Operating Systems

Desktop Support

Problem Management

Education

Technical certification in relevant technology area

Tools

Microsoft SCCM

Microsoft Azure

Apple OS

Intune

VPN

Job description

Responsibilities

• Providing local support activities for the Service Desk facilities and corporate IT functions.
• Setup and Maintenance of the IT infrastructure at basic level.
• Providing IT project support as required by the business.
• Deskside and other IT support at designated sites.
• Providing 2nd level support for EU users.
• Escalate to 3rd level for timely resolution.
• Act as the local liaison between IT and the business
• Assist end users in engaging with the help desk
• Troubleshoot and provide local support for end users
• Maintain internal user guides guidance notes and technical documents
• On call / standby work during scheduled out of hours IT upgrades
• Provide vacation / holiday coverage to other in-region locations
• Stock control & inventory
• Secure hardware disposal
• Response time for escalations to Level 2 support within SLAs
• New hire equipment available on start day
• Replacement equipment available to meet SLA
• Leaver equipment inventory managed effectively
• Tickets and escalations up to date & clearly managed
• Adds to knowledge base of secondary technical area each quarter
• Bring one innovation idea to the manager each quarter

Qualifications

• Role typically requires a minimum of 3 years IT experience in a professional capacity
• Technical certification in one relevant technology area
• Own a secondary technical skill (for example Microsoft SCCM Azure Apple OS Intune)
• Excellent English speaking skills.
• Excellent verbal and written communication skills ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure
• Very good knowledge of Windows client software and Microsoft office.
• Desired knowledge of networking including wifi routers switches VPN.
• Secondary technical skill (e.g. Microsoft Azure)
• Experience in working in an agile organization that is fast moving and requires a can-do attitude
• Experience in working across all levels of an organization

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier . As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.

With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier .

At Renesas you can :

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.

Are you ready to own your success and make your mark

Join Renesas. Lets Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation collaboration and continuous learning.

Remote Work : No

Employment Type : Full-time

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Experience : years

Vacancy : 1