End-to-End Technical Claims Specialist (Hybrid)

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance claims company in Peterborough is seeking a Technical Claims Handler. The role involves managing vehicle claims, providing excellent customer service, and handling a high volume of calls. Ideal candidates will have strong communication skills and experience in a fast-paced environment. Benefits include 33 days holiday, personal health cash plan, and enhanced parental pay. This position offers a hybrid work model after the initial month of training.

Benefits

33 days holiday

Personal health cash plan

Enhanced maternity/paternity/adoption pay

Life assurance

Free breakfasts and fruit

Birthday surprise for everybody

Responsibilities

• Making outbound and receiving inbound calls.
• Managing vehicle claims end-to-end from repair instruction to completion.
• Using Activate Groups software to record updates on claims.
• Managing own workload and ensuring all claims are progressing.
• Providing accurate updates to team managers and customers.
• Ensuring that all SLA’s are met and exceeded.
• Communicating with all parties for optimal repair journey.

Skills

Excellent customer service skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience of working in a target driven and fast paced environment

Experience within the insurance and claims industry

Job description

A leading insurance claims company in Peterborough is seeking a Technical Claims Handler. The role involves managing vehicle claims, providing excellent customer service, and handling a high volume of calls. Ideal candidates will have strong communication skills and experience in a fast-paced environment. Benefits include 33 days holiday, personal health cash plan, and enhanced parental pay. This position offers a hybrid work model after the initial month of training.