End-of-Tenancy Support Specialist

flatfair; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading rental solutions company seeks a Customer Support Associate to deliver exceptional service to tenants and landlords. You'll manage queries, complaints, and ensure fair resolutions while working within a compliance framework. Ideal candidates have experience in case handling, exceptional communication skills, and thrive in fast-paced environments. This position offers a competitive salary, bonus opportunities, and a supportive team culture.

Benefits

Starting salary up to £26,000

10% annual bonus

25 days annual leave

Stock options

£1,500 personal development budget

Private medical insurance

Qualifications

• Experience in complaints resolution or complex case handling, ideally in a regulated industry.
• Ability to manage difficult conversations and de-escalate complaints.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Thrives in a fast-paced environment.

Responsibilities

• Provide top-tier service via email, live chat, and phone.
• Handle escalated cases and sensitive situations professionally.
• Ensure compliance with industry standards and guidelines.
• Collaborate closely with tenants, landlords, and agents.
• Identify recurring issues and suggest process improvements.

Skills

Customer service

Complaints resolution

Communication skills

Attention to detail

Adaptability

Job description

A leading rental solutions company seeks a Customer Support Associate to deliver exceptional service to tenants and landlords. You'll manage queries, complaints, and ensure fair resolutions while working within a compliance framework. Ideal candidates have experience in case handling, exceptional communication skills, and thrive in fast-paced environments. This position offers a competitive salary, bonus opportunities, and a supportive team culture.