Employment Advisor

Northumberland County Council; Morpeth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government body in Morpeth is seeking an Employment Adviser to support unemployed residents in finding sustainable employment. This role involves managing a caseload, providing direct support, and engaging with employers. Candidates should have experience in employment support and a strong customer service background. The position offers 26 days of annual leave, pension plan enrollment, and flexible working options, reflecting the organization’s commitment to employee well-being.

Benefits

26 days annual leave plus public/bank holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi scheme for flexible leave

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Ability to manage workload effectively and work autonomously.
• Experience in achieving performance and quality assurance targets.

Responsibilities

• Support unemployed jobseekers in finding and sustaining employment.
• Manage a caseload and provide direct employment support.
• Engage with employers to identify sustainable job opportunities.

Skills

Experience in employment support

Customer service skills

Case management

Job description

The Service

Northumberland Skills is an expanding service offering residents a variety of full- and part‑time courses, apprenticeships, and employability advice and support. We deliver several contracts, including Connect to Work and a new Triage Service. We are now looking to appoint an Employment Adviser to join our team who will work on The Restart Scheme, supporting NCC’s effort to help unemployed residents move towards work.

Role of the Job

As an Employment Adviser, your primary role is to support unemployed jobseekers (participants) in finding and sustaining employment. This is a fully face‑to‑face role, and you will manage a caseload, provide direct employment support, and engage with employers to identify sustainable job opportunities. We are seeking someone with experience in similar or transferable roles. Your responsibilities will include:

• Meeting with a high volume of participants to identify employment challenges and create personalised action plans.
• Offering Information, Advice, and Guidance (IAG) to address employment barriers.
• Liaising with employers and recruitment agencies to find suitable job opportunities.
• Providing your customers with a programme of support that will lead to sustained employment, informed by local labour market needs.
• Assisting with CV writing and the job application process including interview coaching.
• Supporting jobseekers face‑to‑face across our campuses, meeting customer service standards and KPIs.
• Completing compliant customer paperwork following programme guidance and using CRM systems to capture accurate information.

You should have a can‑do attitude and experience in achieving performance and quality assurance targets in a fast‑paced, customer‑facing environment. You must manage your workload effectively, work autonomously and as part of a team, and be responsive to new demands.

Essential Requirements

Northumberland Skills delivers employment support from 7 bases across Northumberland, so you must be able to meet the transport requirements of the role.

Why choose us?

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Benefits and perks

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part‑time employees).
• Automatic enrolment into the Local Government Pension Scheme.
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part‑time employees).

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

• Facebook: NCC Jobs Group
• LinkedIn: Northumberland County Council Jobs

Further information

Please note that this is a full time position but applications on a secondment or part‑time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

Equal opportunities

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format

• British Sign Language: northumberlandcc-cs.signvideo.net
• For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Contact

For an informal discussion about the role, please call Wendy Taylor on 07720173887 or email [e-mail].