Employment Adviser

Seetec; Chippenham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading employment services organization in Chippenham seeks an Employment Adviser to support individuals in overcoming barriers to employment. The ideal candidate will possess strong customer service skills, experience in a target-driven environment, and the ability to motivate clients. You will manage a caseload, facilitate assessments, and develop tailored plans for success. Competitive salary and benefits offered.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension – 5% Employee / 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Access to retail discounts through BenefitHub

Qualifications

• Experience in a target-driven environment.
• Experience delivering services to meet quality standards.
• Experience working with people providing information, advice & guidance.

Responsibilities

• Manage a caseload of referred customers to help them gain employment.
• Facilitate assessments to understand customers' circumstances and goals.
• Develop tailored Action Plans to enable positive progression.

Skills

Customer service skills

Motivation

Problem-solving

Target-driven

Education

Good knowledge of the local labour market

Basic knowledge of self-employment

Driving licence

Tools

Microsoft Office

Job description

Overview

We're currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, managing their journey to employment, be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You'll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren't always looking for someone who ticks every single box we're looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities. This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences. As an organisation we deliver a range of Employability & Health contracts which support unemployed people 'back to work'. This job role forms part of our Restart Scheme.

Responsibilities

Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. Deliver a positive experience to new customers, ensuring they engage with you and the programme. Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals. Where required, provide appropriate advice and guidance on the basics of self employment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment. Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression. Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment. Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies. Fully understand the local labour market, to source suitable job opportunities. Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc. Market specific customers to employers. Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments. Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers. Maintain hard copy and system-held customer records to the required compliance and quality standards. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service. Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays. To undertake any other duties, as required, appropriate to the post.

Qualifications

• A good working knowledge of the local labour market in the specified geographical locations
• Basic knowledge of self-employment
• Fully IT literate in using a range of Microsoft Office programmes
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards
• Desirable Knowledge of the employability industry
• Knowledge of the recruitment industry
• Experience of working with people in the provision of 'information, advice & guidance'
• Full driving licence

EEO Statement – Disability Confident

Proud member of the Disability Confident employer scheme. Disability Confident. About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits & Compensation

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee / 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There's also the opportunity to progress your career within the Seetec Group. Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Working Hours

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm.