Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading customer service company in the UK is seeking an Employee Relations Specialist to provide expert advice and manage complex employee relations matters. This role involves advising managers, supporting Employment Tribunal activities, and collaborating with HR and legal teams. A strong knowledge of UK employment law and excellent communication skills are required. The opportunity includes mentorship by experienced professionals and a chance to shape employee relations practices across the organization.

Benefits

Mentorship opportunities

Influence ER delivery at scale

Qualifications

• Proven experience in an Employee Relations or HR role with complex casework.
• Strong knowledge of UK employment law, including the Equality Act.
• Excellent communication skills with attention to detail.

Responsibilities

• Act as the first point of contact for managers on employee relations matters.
• Manage cases across disciplinary, grievance, and performance-related issues.
• Support Employment Tribunal activity and drafting settlement agreements.

Skills

Employee Relations

UK employment law

Advising and influencing

Communication

Time management

Job description

A leading customer service company in the UK is seeking an Employee Relations Specialist to provide expert advice and manage complex employee relations matters. This role involves advising managers, supporting Employment Tribunal activities, and collaborating with HR and legal teams. A strong knowledge of UK employment law and excellent communication skills are required. The opportunity includes mentorship by experienced professionals and a chance to shape employee relations practices across the organization.