Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Gateshead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading customer service provider in the UK is seeking an Employee Relations Specialist to support their HRER team. This role involves advising managers on employee relations matters, managing complex cases, and working closely with legal representatives. The ideal candidate has proven experience in Employee Relations, strong knowledge of UK employment law, and excellent communication skills. This position provides the opportunity to impact employee relations on a large scale and contribute to positive employee experiences.

Benefits

Opportunity for mentorship

Impact on employee relations at scale

Qualifications

• Proven experience in Employee Relations or HR role with complex casework.
• Strong knowledge of UK employment law and related legislation.
• Confidence in advising and influencing managers.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters.
• Support and manage cases across the full ER spectrum like grievances and performance-related issues.
• Assist with Employment Tribunal activity and settlement agreement negotiations.

Skills

Employee Relations expertise

Strong communication skills

Negotiation skills

Commercial awareness

Job description

A leading customer service provider in the UK is seeking an Employee Relations Specialist to support their HRER team. This role involves advising managers on employee relations matters, managing complex cases, and working closely with legal representatives. The ideal candidate has proven experience in Employee Relations, strong knowledge of UK employment law, and excellent communication skills. This position provides the opportunity to impact employee relations on a large scale and contribute to positive employee experiences.