Employee Relations Consultant

Selfridges; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Manchester seeks an Employee Relations Consultant to manage employee relations cases and provide guidance to line managers. The ideal candidate has experience in handling a high volume of cases, excellent communication skills, and the ability to operate with professionalism and discretion. This role involves analyzing data, maintaining compliance, and designing training programs.

Qualifications

• Prior experience managing a high volume of Employee Relations cases.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to manage multiple cases at once.
• Empathetic and objective approach to case management.
• Excellent analytical and organizational skills with attention to detail.
• Good general IT skills including Microsoft Excel, Word and PowerPoint.

Responsibilities

• Manage case management of employee relations matters including disciplinaries and grievances.
• Provide advice and support to line managers.
• Design and deliver training for line managers.
• Produce statistical information and reports for the business.

Job description

Overview

As The Employee Relations Consultant, You Will

Responsibilities

• Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.
• Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.
• Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.
• Demonstrates empathy and objectivity when supporting ER matters
• Influence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.
• Design and deliver training for line managers to assist them in improving their employee relations skills and capability
• Create template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.
• Escalate more complex cases to the Employee Relations Lead.
• Maintain up to date knowledge of employment legislation and company policy and procedure
• Keep accurate and timely information in line with GDPR
• Maintaining policy and procedure in line with best practice and Selfridges Values
• Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team.
• Work with the internal communications team to communicate all policy changes to the wider business
• Keeps self and team up to date on relevant legal changes and any impact on policy and procedure

ER data capture and analysis

• Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.
• Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business
• Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases

Systems and administration

• Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant
• Upload closed employee relations cases to HR safe on a regular basis
• Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise
• Process employee relations invoices for Senior Employee Relations Lead

A Bit About You

• Prior experience of managing a high volume of Employee Relations cases
• Excellent interpersonal and communication skills, both written and verbal.
• An ability to operate at pace and manage multiple cases at any one time
• Have an empathetic and objective approach to case management
• Ability to build and maintain effective working relationships at all levels
• Excellent analytical and organisational skills, with good attention to detail
• Ability to make decisions using good judgement; pragmatic approach to problem solving
• Operate with professionalism and discretion, ensuring confidentiality
• Good general IT skills including Microsoft Excel, Word and PowerPoint

Selfridges