Employability Team Leader

Trigon Recruitment Ltd; Camden Town; On-site; GBP 40,000 - 45,000; Full time

Job summary

A national employment service provider is looking for an Employability Team Leader to manage a team supporting individuals with musculoskeletal conditions in London. This role involves leading, coaching, and collaborating with stakeholders to achieve job outcomes, while ensuring high-quality service delivery. Candidates should have experience in team management and a background in health or employment support. A flexible approach with a commitment to diversity is essential.

Qualifications

• Experience managing teams in a high-pressure environment.
• Background in caseload management for health/employment barriers.
• Ability to meet and exceed performance targets.
• Excellent communication and people management skills.

Responsibilities

• Lead and mentor Health & Employment Coaches.
• Support managing complex caseloads of participants.
• Build relationships with stakeholders and employers.
• Ensure compliance and maintain accurate records.

Skills

Team management

Caseload management

Performance targets

Coaching and mentoring

Communication skills

IT proficiency

Knowledge of health conditions

Empathetic approach

Education

Level 5 management qualification

IAG Level 3 certification

Tools

Microsoft Office

Database systems

Job description

Overview

Job Title: Employability Team Leader

Salary: £40,500 - 44,350 (Dependant on Experience)

Location: West & North London

Contract: Full Time - Permanent

Programme: Trailblazer (MSK & Employment Support)

Job Summary

Trigon Recruitment are supporting a well-established national provider, who are recruiting for a Team Leader to oversee their MSK & Employment Support service in West and North London.

The Trailblazer programme integrates health recovery with employment support, offering individuals with musculoskeletal (MSK) conditions a holistic pathway to return to work, remain in work, or find new employment. The Team Leader will manage and support a team of Health & Employment Coaches, ensuring high-quality delivery, performance management, and strong collaboration with clinical and community stakeholders.

This role is ideal for a motivated leader who thrives in a high-performance environment and is passionate about supporting individuals to improve both their health and employment outcomes.

Key Responsibilities

• Team Leadership & Performance — Lead, support, and mentor Health & Employment Coaches, ensuring high-quality delivery and achievement of performance targets.
• Hold regular caseload reviews, one-to-ones, team meetings, and appraisals.
• Provide coaching, training, and performance management to staff.
• Ensure accurate and compliant client record keeping, including audit checks.

• Case Management & Client Support — Support Health & Employment Coaches managing complex caseloads of participants with MSK conditions.
• Advocate for participants with employers to negotiate adjustments and resolve workplace issues.
• Oversee delivery of employment coaching, CV building, interview preparation, and job search support.
• Ensure participants are referred to appropriate services for mental/physical health, welfare, or training needs.
• Drive programme success, achieving a minimum of 35% conversion of programme starts to job outcomes.

• Collaboration & Stakeholder Engagement — Work in partnership with MSK teams, GPs, social prescribers, and other referral partners.
• Collaborate closely with the multidisciplinary clinical team (physiotherapy, pain management, nutrition, smoking cessation, etc.).
• Promote the service, delivering presentations and training to stakeholders.
• Build and maintain relationships with employers to encourage workplace inclusivity and support job retention.

Skills & Experience

Essential:

• Experience managing teams in a high-pressure, target-driven environment.
• Strong background in caseload management for participants with health and/or employment barriers.
• Proven ability to meet and exceed performance targets.
• Excellent people management, coaching, and mentoring skills.
• Strong communication skills with the ability to build relationships across stakeholders.
• IT proficiency, including Microsoft Office and database systems.
• Knowledge of health conditions (including MSK and mental health) and their impact in the workplace.
• Understanding of safeguarding procedures.
• Flexible, resilient, and empathetic approach with a commitment to diversity and inclusion.

Desirable:

• Level 5 management qualification or equivalent experience.
• IAG Level 3 or above.
• Experience delivering or completing NHS-accredited Health Coach training.

Additional Information

• This role requires travel across West and North London, with attendance at community hubs up to five days per week.
• An Enhanced Adult & Child DBS check is required