Emergency Travel Consultant

Travel Trade Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel assistance company in England is looking for consultants to join their Repatriation Team. The role involves booking travel for clients in emergencies, ensuring attention to detail and strong communication throughout the process. Ideal candidates will be detail-oriented, enthusiastic, and possess excellent problem-solving skills. The position offers a negotiable salary based on experience and full training will be provided.

Benefits

Salary negotiable based on experience

Incentives for top consultants

Full training provided

Qualifications

• Detail-oriented with strong time management skills.
• Excellent communication skills including telephone manner.
• Capacity for problem analysis and solving.

Responsibilities

• Book travel and hotel accommodation for clients.
• Support clients' assistance needs with professional advice.
• Manage case from enquiry to booking.
• Implement operational procedures for client satisfaction.

Skills

Attention to detail

Time management

Strong communication skills

Problem analysis

Problem-solving

Enthusiasm and willingness to learn

Job description

Overview

Exciting opportunity to get into Travel? Are you a recent graduate or travel industry professional looking for a new challenge? We are currently recruiting consultants to join a Repatriation Team in Hampshire. You will be providing a qualified specialist booking service for the World-wide Medical Emergency Assistance Industry. We pride ourselves in providing an industry leading service repatriating people back home when they have suffered an illness or accident whilst abroad. Our 24-hour team of experts handle sensitive situations with care, speed and efficiency in a busy environment working closely together to solve problems, discuss ideas and find inspiration.

Responsibilities

• To offer and book travel and hotel accommodation for our Emergency Assistance clients.
• To creatively support and understand our client's assistance needs and offer the best professional advice to solve travel and transportation problems and timing, with care.
• To see through case management from enquiry through booking, ensuring effective prioritisation and smooth operational workflow.
• To anticipate and implement operational procedures to ensure growth of client satisfaction and share problem-solving skills so maximising the efficiency of the department and colleagues.

Qualifications

• Attention to detail and accuracy.
• Time management.
• Enthusiasm and willingness to learn.
• Strong communication skills including an excellent telephone manner.
• Problem analysis.
• Problem-solving.
• Common sense.

The Package

• Salary negotiable dependent on experience.
• We operate a 24-hour 365 days per year shift pattern. Full training will be given. Incentives are run on a regular basis and our top sales consultants go to New York each year to celebrate.
• Shifts comprise Early: 08:00-17:00; Mid: 10:00-19:00.
• Full-time average 40 hours per week.

Interested

Please click 'APPLY' or email your CV to [e-mail]