Emergency Dispatcher | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional ambulance service in Norwich is seeking an Emergency Dispatcher to join their Control Room team. The ideal candidate will handle emergency resource deployment and ensure high-quality patient care, requiring strong communication and multitasking skills. Experience in a customer-focused environment is essential. The position involves working shifts, including nights and weekends.

Qualifications

• Minimum of 2 years in a customer-focused environment.
• Good geographical knowledge of the area.
• Understanding of the Ambulance Service/NHS is beneficial.

Responsibilities

• Deploy emergency ambulance resources according to performance targets.
• Work as part of the control room team to ensure effective patient care.
• Communicate with colleagues to coordinate emergency responses.

Skills

Customer service

Multitasking

Communication

IT literacy

Education

5 GCSEs at grade C or above (or equivalent), including English

Job description

Overview

Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care?

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

Responsibilities

• Deploy emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.
• Work as part of the wider control room team to coordinate responses and ensure the best possible patient care.
• Communicate with operational colleagues and teams within the Control Room to ensure appropriate emergency ambulance response and assistance is arranged.
• Remain resilient, professional and demonstrate good communication skills; work well within teams; be IT literate; use computerised systems; multitask; prioritize workloads; and make quick decisions often under pressure.
• Be prepared for a rotating shift pattern that includes days, nights, weekends and public holidays.

Qualifications and experience

• At least 2 years of experience in a customer-focused environment with workload prioritisation in busy, challenging, and fast-paced settings.
• Some awareness of equality and diversity; good geographical knowledge of the area; experience of working as part of a team.
• 5 GCSEs at grade C or above (or equivalent), including English.
• Understanding of the Ambulance Service/NHS is beneficial; robust training, mentoring and support are provided.

About EEAST

This role involves working in one of the most diverse regions in the country, with the vibrant capital city nearby and the North Sea coast to the east. EEAST provides 24/7 urgent care across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire and aims to innovate to deliver the best possible patient care across counties. We welcome flexible working requests to help employees balance work with other priorities.

Equality, diversity and inclusion

We aim to represent and value the diversity of local communities and positively encourage applications from under-represented groups, including Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the criteria.

How to apply

• Step 1 - Read the advert and the Job Description and Person Specification (attached).
• Step 2 - Complete the Supporting Statement, indicating how you meet each criterion in the Person Specification.
• Step 3 - Complete the online application and upload your statement. CVs are not accepted.

This advert closes on Sunday 28 Sep 2025.