Emergency Department Tracker

NHS; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a dynamic individual for the Emergency Department Tracker position. This role supports both patients and clinical staff through their experience, requiring excellent IT, communication, and organisational skills. The successful candidate will work in a fast-paced environment on a rotating shift pattern while ensuring the highest level of care for patients. A minimum of 2 years of relevant experience is essential. Salary ranges from £27,485 to £30,162 per annum.

Qualifications

• Minimum of 2 years NHS or similar healthcare setting office experience.
• Previous experience in a customer-facing role delivering high-quality service.
• Experience in tracking patient flow within an NHS Trust.

Responsibilities

• Track patients from entry to discharge, ensuring timely onward referrals.
• Work closely with medical, nursing, and managerial colleagues to monitor capacity.
• Support multidisciplinary teams to enhance patient care and flow.

Skills

IT literate with advanced keyboard skills

Demonstrable verbal and written communication skills

Excellent planning and organisational skills

Flexibility with working patterns

Education

GCSE/O level in Mathematics and English

Good IT Literacy

ECDL

Tools

Excel

Word

Job description

Emergency Department Tracker

Closing Date: 16 December 2025

An exciting opportunity has arisen for a dynamic individual to join the Accident and Emergency team at Manchester Royal Infirmary. The ED tracker role is a new role supporting both patients and clinical staff through their MRI experience, whether that be through the Emergency Department (ED) and Urgent Treatment Centre (UTC).

The ideal candidate will be highly motivated, a good team player, organised, flexible and able to maintain attention to detail. Enjoy working in a fast‑paced environment, be adaptable and willing to take on various tasks and duties. As the Emergency Department operates 24 hours a day, the successful candidate will be required to work a rotating shift pattern, including overnight shifts.

You will also play an active role in the wider multidisciplinary teams that work across MRI by liaising with different teams to ensure patients progress along their pathway safely and efficiently.

The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front‑line care to improve the patient experience and flow throughout the department.

Main duties of the job

Tracking patients from when they enter the department to when they leave by onward referral for further specialist treatment or discharge back to the care of their GP in a timely manner. You will work closely with Medical, Nursing and Managerial colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity and patient flow.

There are a lot of exciting changes happening at the ED department and UTC at Manchester Royal Infirmary over the next few years, including £40M worth of investment in our buildings & infrastructure some of which have already started.

By joining our exciting journey, you will become part of the MRI team, passionate, talented team and will have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming year.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Person Specification

Qualifications

• GCSE/O level, 4 equivalent standard of education ideally in Mathematics and English
• Good IT Literacy
• ECDL

Experience

• A minimum of 2 years NHS/similar healthcare setting office experience
• Previous experience in a customer‑facing role, delivering a high‑quality service
• Previous experience of tracking patient flow in an NHS Trust

Skills

• IT literate, with advanced keyboard skills and good ability in Excel or Word
• Demonstrable verbal and written communication skills
• Able to concentrate on complex tasks for long periods of time and deal with interruptions caused by conflicting targets, priorities, and timescales.
• Ability to work at a detailed level, identify errors or delays that may impact performance and escalatethe them in a timely manner
• Excellent planning and organisational skills
• Experience of data entry onto electronic systems, creating and analysing reports
• Must be flexible with working patterns
• Able to sit for long periods of time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

£27,485 to £30,162 a year per annum (pro rata)