Emergency Department Receptionist | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large NHS Trust in Coventry is seeking enthusiastic receptionists/administration assistants for the Emergency/MAU department. The role involves booking patients, handling enquiries, and maintaining records. Candidates should be calm under pressure and possess excellent communication skills. This position offers training and development opportunities in a supportive environment.

Benefits

Learning and development opportunities

Qualifications

• Enthusiastic and dynamic individuals required.
• Ability to handle routine enquiries professionally.
• Experience in administrative tasks is beneficial.

Responsibilities

• Book patients into the Emergency Department.
• Act as the first point of contact for enquiries.
• Maintain manual and electronic filing systems.

Skills

Calm under pressure

Excellent communication skills

Flexibility in working hours

Tools

Trust IT systems

Job description

Overview

We are looking to recruit enthusiastic and dynamic receptionists/administration assistants to work within the Emergency/MAU department of a large major trauma centre. The successful candidates will need to be flexible and available to work evenings 5pm - 10pm. As the first face many patients will see when they enter our hospital we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience. This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use. If you would like to develop and grow within UHCW we would welcome a conversation with you and an application. Please note that sponsorship is not eligible for this position.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities

1. Book patients into the Emergency Department this will include working on various desks on a rotation basis. Making follow up outpatient appointments if required.
2. Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
3. Communicate with staff, patients and/or external organisations using appropriate methods.
4. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
5. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Key responsibilities and duties

• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IpM, CRRS and CPIS
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
• Ensuring relevant information is captured for overseas/private patients.
• Responsible for the NHS 111 referral inbox. Ensuring that the inbox is monitored regularly throughout the day.
• Creating external referrals for NHS 111 referrals.
• To be responsible for ensuring all clinic outcomes are recorded onto PAS in a timely and efficient manner in accordance to the Trust policy.
• To ensure that any requested changes to clinics are administered in a timely and efficient manner.
• Adjusting patients appointments forward when additional capacity has been arranged. Re-arranging patient’s appointments if required.

Notes: For further details of the role please see the attached job description. This advert closes on Friday 19 Sep 2025