Emergency Department Receptionist

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 24,000 - 28,000; Full time

Job summary

A regional healthcare provider in Stockport is seeking a candidate to handle patient queries, provide reception services, and ensure effective communication between staff. The role requires effective organizational skills and a commitment to safeguarding vulnerable individuals. This position involves participation in a rota system covering nights and weekends. Benefits include annual leave, NHS pension scheme membership, and various salary sacrifice schemes.

Benefits

Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars

NHS Staff discounts

Cycle to work scheme

Financial advice services

Qualifications

• Effective communication skills with both clinical and non-clinical staff.
• Ability to handle multiple queries from the general public.
• Commitment to safeguarding and promoting welfare of vulnerable groups.

Responsibilities

• Answer all telephone queries relating to patient attendance.
• Alert the triage nurse of any potentially unwell patients.
• Provide general reception services and data entry.
• Participate in a rota system including nights and weekends.

Job description

Overview

To answer all telephone queries relating to patient\'s attendance and general advice, redirecting to the appropriate source where necessary.

Responsibilities

• Effective communication between clinical and non-clinical staff with the trust.
• Alert the triage nurse of any potentially unwell patients you may have booked into the department.
• Provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. Use a designated computer system to enter patient data, combined with general office and clerical duties.
• Participate in the Department\'s rota system, which includes nights, weekends and bank holidays. Rotation through the ED main Reception, RAU ambulance desk, Clinical Decisions Unit and potentially Paediatrics.

Requirements / Safeguarding

• The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust\'s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
• If successful this vacancy will require a Standard DBS check (cost may be applicable). This cost may be deducted from your first Trust salary. In addition, joining the DBS update service and paying the annual subscription is a condition of employment.

Diversity and Inclusion

Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our two tick kite mark guarantees a candidate with a disability who fulfills the essential criteria an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

Benefits

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union - for local financial advice

If you require support with your application please contact a member of the recruitment team. We recognise that flexible working is important and will consider any requests received.