EMEA Senior CSM — Enterprise Value & Growth

Fullstory; Greater London; Hybrid; GBP 66,000 - 78,000; Full time

Job summary

A leading behavioral data platform company seeks a Senior Customer Success Manager in London. The hybrid role demands strategic advisory skills to manage and enhance the experience of up to 30 Enterprise customers. You will leverage analytics to deliver value, foster relationships for retention, and drive expansions. The ideal candidate has over four years of experience in customer success and is adept at navigating complex stakeholder environments. Join us at our London office one day a week and make an impactful difference.

Benefits

Flexible PTO policy

Monthly productivity stipend

Professional development opportunities

Paid parental leave

Team collaboration initiatives

Qualifications

• 4+ years of experience managing high-value portfolios.
• Experience leading executive-level engagements.
• Ability to synthesize complex data into actionable advice.
• Self-starter capable of leading cross-functional projects.
• Disciplined approach to Salesforce hygiene and customer KPIs.
• Exploring AI optimizations for work.

Responsibilities

• Ensure customers receive maximum value from the platform.
• Build and nurture relationships across customer base.
• Monitor customer usage data to engage effectively.
• Advocate for customers internally to achieve goals.
• Document and track customer objectives in success plans.
• Maintain accuracy in renewal forecasting.

Skills

Proven Enterprise Impact

Strategic Advisory Skills

Analytical Curiosity

Autonomous Ownership

Operational Discipline

AI-First Mindset

Education

Experience in Customer Success, Account Management or related field

Job description

A leading behavioral data platform company seeks a Senior Customer Success Manager in London. The hybrid role demands strategic advisory skills to manage and enhance the experience of up to 30 Enterprise customers. You will leverage analytics to deliver value, foster relationships for retention, and drive expansions. The ideal candidate has over four years of experience in customer success and is adept at navigating complex stakeholder environments. Join us at our London office one day a week and make an impactful difference.