EMEA Payroll Coordinator

activpayroll Ltd.; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A payroll services company is seeking an EMEA Payroll Coordinator in Edinburgh, Scotland. This role entails managing payroll operations, delivering top-quality customer service, and fostering strong relationships with clients and partners. Candidates should have a customer service background, strong attention to detail, and proficiency in Microsoft Excel. The position supports hybrid working, catering to proactive and team-oriented individuals dedicated to service excellence.

Qualifications

• Experience in a customer service or administration environment.
• Payroll experience is advantageous, training will be provided.
• High attention to detail with error spotting ability.

Responsibilities

• Acting as the focal point for a varied portfolio of payroll clients.
• Working closely with in-country payroll partners for timely and accurate payroll.
• Preparing payroll calendars and governance reports.

Skills

Customer service background

Attention to detail

Microsoft Excel proficiency

Communication skills

Self-motivation

Teamwork

Job description

EMEA Payroll Coordinator

Department: Operations

Employment Type: Permanent

Location: Edinburgh, Scotland

Reporting To: EMEA Payroll Team Lead

Description

The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience. This isn’t just about processing numbers; it’s about building relationships, solving challenges, and being part of a team that keeps global businesses moving. You’ll gain exposure to different countries, cultures and compliance requirements, and there’s plenty of room to grow your career with us. We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.

On a typical day, you’ll be…

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Does this sound like you?

• Experience in a customer service / administration environment
• Payroll experience would be advantageous, but training will be provided
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind