EMEA Dynamics Support Delivery Lead

Annata; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global software service provider in Manchester is looking for a Support Delivery Lead to manage customer support for Microsoft Dynamics. The role includes handling support tickets, maintaining customer engagement, and ensuring timely resolution of issues. Candidates should have over 5 years of relevant Microsoft Dynamics experience, along with strong problem-solving and communication skills. This position promotes a collaborative work environment while maintaining high service quality.

Benefits

Diversity and inclusion initiatives

Flexible working conditions

Support for work/life balance

Qualifications

• Minimum of 5 years hands-on experience with Microsoft Dynamics 365 F&O or CE in a support environment.
• Proven ability to manage multiple concurrent issues and customer escalations effectively.
• Self-motivated in diagnosing and resolving technical issues for customers.

Responsibilities

• Provide 3rd and 4th line functional support to partners and customers.
• Handle incident, request, and change request tickets efficiently.
• Ensure all support documentation is completed in line with support processes.

Skills

Microsoft Dynamics experience

Issue & Escalation Management

Problem Solving & Initiative

Organizational & Prioritization Skills

Communication & Stakeholder Engagement

Customer Service Excellence

Support Tools & Systems Proficiency

Documentation & Knowledge Management

Stakeholder Relationship Building

Cross-Functional Collaboration

Time Management & Multitasking

Education

Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or related field

Tools

Microsoft SQL Server Management Studio

Microsoft Azure DevOps

Job description

A global software service provider in Manchester is looking for a Support Delivery Lead to manage customer support for Microsoft Dynamics. The role includes handling support tickets, maintaining customer engagement, and ensuring timely resolution of issues. Candidates should have over 5 years of relevant Microsoft Dynamics experience, along with strong problem-solving and communication skills. This position promotes a collaborative work environment while maintaining high service quality.