EMEA Customer Success Leader - Drive Adoption & Growth

Themis Solutions; City Of London; Remote; GBP 50,000 - 68,000; Full time

Job summary

A leading legal technology firm is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction for high-value accounts. The candidate will work remotely in the Greater London area, focusing on supporting customers and facilitating growth opportunities. Ideal applicants have at least 3 years in a B2B/Enterprise SaaS environment, with strong communication and relationship-building skills. The role offers competitive salary and comprehensive benefits, emphasizing a positive impact on customers' businesses.

Benefits

Competitive salary

Flexible time off policy

Health benefits

Qualifications

• 3 years of customer-facing experience in a B2B / Enterprise SaaS environment.
• Strong communication and relationship leadership skills.
• Proactive customer management and sales instincts.

Responsibilities

• Develop and manage value-based relationships with high-value accounts.
• Maintain high levels of customer engagement and satisfaction.
• Partner with customers to deliver an exceptional experience.

Skills

Customer advocacy

Relationship building

Communication skills

Self-motivation

B2B / Enterprise SaaS experience

Tools

Salesforce

Job description

A leading legal technology firm is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction for high-value accounts. The candidate will work remotely in the Greater London area, focusing on supporting customers and facilitating growth opportunities. Ideal applicants have at least 3 years in a B2B/Enterprise SaaS environment, with strong communication and relationship-building skills. The role offers competitive salary and comprehensive benefits, emphasizing a positive impact on customers' businesses.