EMEA Customer Success Architect – DevSecOps Adoption Leader

GitLab; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Customer Success Architect to bridge business goals with technical excellence. This role involves guiding customers through the GitLab platform, embodying best practices in DevSecOps and CI/CD. In returning value through strong relationships, you will facilitate customer satisfaction and retention effectively. Ideal candidates have a solid background in customer success and project management, along with strong communication skills and a practical understanding of software development practices. Working with a globally distributed team, you will help clients navigate challenges and maximize the benefits of the GitLab platform.

Benefits

Flexible Paid Time Off

Growth and Development Fund

Equity Compensation & Employee Stock Purchase Plan

Qualifications

• Proven experience in customer success, post-sales, or professional services roles.
• Practical understanding of Git, branching strategies, and software development lifecycle.
• Ability to act as a trusted advisor to technical and business stakeholders.

Responsibilities

• Partner with customers to translate pre-sales plans into actionable objectives.
• Guide customers on best uses of GitLab platform, applying DevSecOps and CI/CD practices.
• Own a portfolio of customers, focusing on product adoption, retention, and satisfaction.

Skills

Customer success experience

Understanding of Git and CI/CD

Strong communication skills

Project management capabilities

Analytical and problem-solving skills

Job description

A leading software company is seeking a Customer Success Architect to bridge business goals with technical excellence. This role involves guiding customers through the GitLab platform, embodying best practices in DevSecOps and CI/CD. In returning value through strong relationships, you will facilitate customer satisfaction and retention effectively. Ideal candidates have a solid background in customer success and project management, along with strong communication skills and a practical understanding of software development practices. Working with a globally distributed team, you will help clients navigate challenges and maximize the benefits of the GitLab platform.