Electronic Integration Specialist

EVO Group; Wakefield; On-site; GBP 35,000 - 50,000; Full time

Job summary

An IT solutions firm based in Wakefield is seeking an Electronic Integration Specialist to support electronic system interfaces with both internal and external customers and suppliers. The role involves liaising with EDI partners, providing technical support, and ensuring effective implementation of integrations. Candidates should possess strong knowledge of XML and EDI standards and have excellent troubleshooting skills. This opportunity offers a chance to work in a dynamic environment with various stakeholders.

Qualifications

• Knowledge of XML and EDI standards is essential for this role.
• Ability to prioritise tasks effectively to meet deadlines is important.
• Good troubleshooting skills are required to resolve integration issues.

Responsibilities

• Liaise with external EDI integration partners for customer/supplier integrations.
• Provide second line technical support for integration issues.
• Assist users with changes to customer or supplier integrations.

Skills

Knowledge of XML and EDI standards

Customer Service Orientation

Ability to prioritise

Attention to Detail

Adaptability

Good troubleshooting Skills

Job description

Job Overview

The Electronic Integration Specialist provides effective IT assistance to support the implementation and on-going function of the company's internal and external electronic system interfaces. The position is responsible for implementation, support and maintenance of IT-related electronic integrations with customers and suppliers. The position involves exposure to a broad range of stakeholders within projects including third parties and customer / supplier contacts. It requires a flexible approach with strong problem solving and issue handling skills.

Responsibilities

• Liaise effectively with the Groups hosted Electronic Data Interchange (EDI) integration partner to delivery customer and supplier integrations.
• Design implementation patterns that optimise the use of the available resource.
• Provide comprehensive second line technical support to determine the cause of integration issues.
• Assist users with issues and changes to customer and/or supplier integrations.
• Use the company service management tool to record details of all reported incidents, changes, problems and requests. Take all steps to troubleshoot incidents assigned and resolve or escalation to the appropriate contact.
• Set up test data to assist with integration testing.
• Set up production data to configure the system to implementation
• Assist with the requirements gathering for new integrations and punch-out requests.
• Provide user handover training as and when necessary, including pertinent documentation.
• Any other requests made by the management team as and when necessary.

Qualifications

• Knowledge of XML and EDI standards
• Customer Service Orientation
• Ability to prioritise
• Attention to Detail
• Adaptability, Good understanding of the business processes required to support procurement, fulfilment and billing tasks.
• Basic understanding of Value Added Network (VAN) and Electronic Data Interchange (EDI) concepts
• Basic understanding of Punch-out and procurement portals.
• Understanding of core Enterprise Resource Planning (ERP) systems and applications from a user and administration perspective, specifically with regards to the system interfaces.
• Good troubleshooting Skills

Desirable

• Experience of handling XML and other EDI formats
• Experience of co-ordination of work packages with third party suppliers.

Disposition

• Able to be convincing, communicate strongly
• Good telephone manner and empathy with users

EEO Statement

Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .