Elective Admissions Booking Clerk

Katalysysts Consulting; Swindon; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare consulting firm is seeking an Elective Admissions Booking Clerk to provide a patient-focused booking service. The role involves communicating with patients, managing specialty booking lists, and ensuring compliance with NHS guidelines. The ideal candidate will possess GCSEs in Maths and English, administrative experience in healthcare, and proficiency in IT systems like Excel and Word, among other skills. The position offers a salary range of £24,937 to £26,598 per annum with additional NHS benefits and career development opportunities.

Benefits

NHS benefits

Career development opportunities

Agenda for change

Qualifications

• Experience managing waiting lists or scheduling is desired.
• Experience of significant administrative work in a customer-focused environment.
• Ability to analyse data and produce relevant documentation.

Responsibilities

• Communicate with patients and relatives to agree surgery dates.
• Meet weekly with Speciality Consultants to ensure correct booking.
• Interpret Trust waiting list information and book specialty operating lists.

Skills

Customer service skills

Data analysis

Initiative

Work prioritization

Proficiency in IT systems

Education

GCSE 3 or above, including Maths and English

NVQ 3 or equivalent

Tools

Excel

Word

Medway or similar systems

Job description

Elective Admissions Booking Clerk

Band 3, permanent, full‑time 37.5 hours per week at Great Western Hospital, Swindon.

Job Summary

Provide a patient‑focused, accurate, efficient elective admissions booking service in line with Trust values and the Elective Access, Booking and Choice of Date policy.

Responsibilities

• Communicate with patients and relatives to agree surgery dates and convey information.
• Meet weekly with Speciality Consultants to ensure cases are booked to appropriate lists.
• Interpret Trust waiting list information and book speciality operating lists within target timescales.
• Update speciality wait list information and give feedback to manager.
• Maintain knowledge of RTT rules, Cancer waiting times and local variations.
• Analyse theatre capacity and report shortfalls to manager.
• Manage theatre cancellations.

Qualifications

• GCSE 3 or above, including Maths and English.
• NVQ 3 or equivalent in a relevant subject or equivalent experience in a booking or administration role.
• Experience of significant administrative work in a customer‑focused environment.
• Experience of managing waiting lists or scheduling.
• Ability to analyse data and produce relevant documentation.
• Proficiency with IT systems such as Excel and Word, including accurate typing.

Desirable

• ECDL qualification or other formal IT training.
• Health and Safety training.
• Working in areas specialising in healthcare appointment making or elective booking dept.
• Experience with Medway or other patient administration systems.
• Organisational awareness of NHS.

Skills

• Able to prioritise own workload without direct supervision.
• Able to use initiative to deal with non‑routine queries.
• Able to remain calm and helpful in an unpredictable environment.
• Experience of resolving issues proactively.
• First‑rate customer service skills.

Salary

£24,937 to £26,598 per annum.

Benefits

Agenda for change, NHS benefits and career development opportunities.

All applications are treated in accordance with the Equality, Diversity and Inclusion policy. Protected group status is not a pre‑condition for consideration.