Education Operations Manager

Minderoo Centre for Technology and Democracy; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prestigious university in Cambridge is seeking a passionate School Education Operations Manager to oversee daily education activities and manage a dedicated team. This position involves developing policies, supporting administrators, and enhancing the student experience. The ideal candidate will have strong leadership skills and experience in higher education administration. The role offers flexible and hybrid working opportunities, alongside excellent employee benefits.

Benefits

Generous annual leave entitlement

Healthcare benefits

Cash plans and childcare support

Wellbeing initiatives

Family-friendly policies

Qualifications

• Experience in senior administration within higher education.
• Strong leadership skills and experience managing a team.
• Ability to handle complex student cases with sensitivity.

Responsibilities

• Oversee core education operations and activities.
• Manage and support a team of administrators.
• Develop and implement education policies.

Skills

Leadership skills

Understanding of higher education administration

Policy development

Job description

The School of the Physical Sciences is looking for a passionate and experienced School Education Operations Manager to join our small but dynamic team. In this pivotal role, you will oversee and action the daily tasks of education activities across the School of the Physical Sciences (SPS). This includes running the Degree Committee and Faculty Board for the Faculties of Earth Sciences & Geography and Physics & Chemistry, including overseeing the Academic Career Pathways promotions process. You will manage a small team of dedicated administrators, ensuring the smooth progression of students from admission through to graduation.

As a key player in our team, you will develop and implement education policies, provide specialist advice to senior academic colleagues, and handle complex cases with sensitivity and tact. Your leadership will drive continuous improvement and enhance the student and the team's experience.

This role offers an opportunity for both hands-on support of the people and processes that support the student journey, and to drive and develop policy improvements for core Faculties and Committees within the School.

If you have a background in senior administration within higher education, strong leadership skills, and a passion for continuous improvement, we want to hear from you!

Key Responsibilities

• Oversee core education operations and activities across postgraduate and undergraduate education.
• Manage and support a team of administrators.
• Develop and implement education policies and procedures.
• Handle complex student cases and provide specialist advice.
• Develop and maintain strong networks with central teams.
• Drive continuous improvement and service delivery.
• Oversee the Faculty public and internal-facing information (e.g. websites and intranet) and ensures all information published is accurate and up to date.

What We Offer

Our professional services staff play a fundamental role in the School's academic vision of the pursuit of education and research at the highest levels of excellence. The University of Cambridge offers excellent benefits, extensive opportunities in a stimulating environment.

• The University salary structure includes automatic service-related pay progression in many of its grades and an annual cost-of-living increase. In addition to this, employees are rewarded for outstanding contribution through a number of regular pay progression schemes. Staff also benefit from a generous annual leave entitlement.
• The University offers employees a wide range of competitive benefits, from health care, cash plans, to childcare, a cycle to work scheme, to shopping and insurance discounts.
• University initiatives in the areas of equality, diversity and wellbeing include staff and students networks. These include the Women's Staff Network, the Disabled Staff Network, the Black, Asian and Minority Ethnic Staff Network, Parents and Carers and the LGBT+ Network. We also hold a wide range of Equality and Diversity events on a regular basis.
• Wellbeing at Cambridge is a university-wide initiative aiming at supporting and maximising the health and wellbeing of staff. It encompasses a network of Wellbeing Advocates, who provide guidance and general signposting about wellbeing issues, including mental or physical health and Dignity@Work concerns.
• The University offer a range of family-friendly policies, including maternity, adoption, and shared parental leave. In addition, workplace nurseries, childcare vouchers, a childcare salary sacrifice scheme, and a high-quality holiday play scheme are available to help support University employees with caring responsibilities.

The School offers flexible and hybrid working opportunities.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.