Education Advisor

Impact Futures; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A national training provider in Birmingham is seeking an Education Advisor to support new apprentice onboarding. This hybrid role involves working directly with learners through their enrolment process, ensuring accurate documentation and timely communication. The ideal candidate will have outstanding customer service and communication skills, alongside good attention to detail and strong IT knowledge. The position offers 25 days of holiday plus additional benefits including enhanced pay and support programs.

Benefits

25 days holiday plus public and bank holidays

Enhanced sick pay

Life Assurance

BUPA Healthcare Cash back plan

3% pension contribution

Employee Assistance Helpline

Company events and social gatherings

Qualifications

• Demonstrate outstanding customer service and communication skills.
• Ability to complete tasks to a high standard.
• Manage priorities and meet deadlines effectively.

Responsibilities

• Support each learner through their enrolment process.
• Ensure timely and accurate completion of enrolment paperwork.
• Process enrolment documentation in line with ESFA requirements.
• Maintain communication with learners and adhere to deadlines.

Skills

Outstanding customer service skills

Communication skills

Attention to detail

Time management

Good IT knowledge

Job description

Job Advert

Are you passionate about working with people, building relationships and helping others? Do you have good knowledge of the apprenticeship or education sector?

We are currently recruiting for an Education Advisor to join our fantastic Enrolment team.

Please note: This is a hybrid role - flexible working 2 days in Birmingham office and 3 days from home including evening work as well as two Saturdays a month.

The Role

As an Education Advisor you will work closely with the account management and sales teams to support new apprentice onboarding and to make the start of the learners' journey an informative and enthusing experience.

The role will involve

• Support each learner through their enrolment by providing Information, Advice and Guidance, supporting their enrolment process through to their start on their programme.
• Be responsible for timely and accurate completion of all enrolment paperwork and documentation for your caseload allocation.
• Process and complete all enrolment documentation in line with the ESFA requirements.
• Keep to desired timeframes when making initial contact, sending required documents and assessments to learners.

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The Benefits

• 25 days holiday plus public and bank holidays
• 3 additional days of leave for Christmas shutdown
• Birthday day off
• 1 day for volunteering work
• Enhanced sick pay
• Enhanced Maternity pay
• Enhanced Paternity pay
• Grandparent pay
• Life Assurance
• Bereavement paid leave
• BUPA Healthcare Cash back plan
• Life Lounge (retail discount & cash back platform)
• 3% pension contribution using pension provider NEST/salary sacrifice scheme
• EV salary sacrifice scheme
• Employee Assistance Helpline
• Share Incentive Plan
• Employee Financial Wellbeing support
• Buy an additional 5 days annual leave
• Company events and social gatherings
• Appreciation gifts

About You

• Target driven
• You will be able to demonstrate outstanding customer service and communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Good attention to detail – completing tasks to a high standard.
• Good time management - Ability to work towards strict deadlines and manage priorities and time in order to successfully meet deadlines.
• Good IT knowledge (including all Microsoft packages)

About Us

• Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications
• Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey
• Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race, disability, religion/belief, sexual orientation or age
• We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role