Economic Crime Investigator - Fraud Contact Team

Description This; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in the UK is seeking an Economic Crime Investigator to handle fraudulent account activities while providing exceptional customer service. You will engage with customers to determine fraud risks through effective questioning and provide education on avoiding scams. The role includes training and collaborating with a dedicated team, offering a hybrid work setup across multiple locations like Sheffield and Swindon. This position is crucial in ensuring customer trust and safety in financial matters.

Benefits

Private medical insurance

Annual performance-related bonus

Generous pension scheme

Paid volunteering days

Health and wellness options

Qualifications

• Previous experience in a telephony or customer service environment.
• Proven track record of providing excellent customer service.
• Ability to handle challenging conversations.

Responsibilities

• Answer inbound calls to identify potentially fraudulent payments.
• Provide education to customers regarding fraud prevention.
• Collaborate with Fraud teams to stop money leaving accounts.

Skills

Excellent verbal communication skills

Customer service

Team collaboration

Decision-making skills

Job description

A leading financial institution in the UK is seeking an Economic Crime Investigator to handle fraudulent account activities while providing exceptional customer service. You will engage with customers to determine fraud risks through effective questioning and provide education on avoiding scams. The role includes training and collaborating with a dedicated team, offering a hybrid work setup across multiple locations like Sheffield and Swindon. This position is crucial in ensuring customer trust and safety in financial matters.