Ecommerce RMA & Customer Support Coordinator

Manpower UK Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent staffing agency in the United Kingdom is seeking a HyperX eCommerce/RMA Coordinator to manage order emails and queries for their webstore. This role requires fluency in English and French, along with strong customer service and organisational skills. Responsibilities include handling customer inquiries, processing RMA claims, and ensuring prompt response to customer requests. Candidates should have a keen interest in gaming and possess at least one year of administrative experience. The position is based in England.

Qualifications

• A level standard or equivalent.
• Minimum of 1 year's administrative experience or customer facing duties.
• Interest in computer gaming and gaming peripherals.

Responsibilities

• Deal with incoming emails from customers and internal departments regarding all shop queries.
• Communicate with fulfilment companies regarding shipments and tracking.
• Approve and process RMA claims for end users and partners.

Skills

Customer focused

Excellent communication skills

Organisational skills

Fluent English

Fluent French

Ability to multitask

Education

A level standard or equivalent

Job description

A prominent staffing agency in the United Kingdom is seeking a HyperX eCommerce/RMA Coordinator to manage order emails and queries for their webstore. This role requires fluency in English and French, along with strong customer service and organisational skills. Responsibilities include handling customer inquiries, processing RMA claims, and ensuring prompt response to customer requests. Candidates should have a keen interest in gaming and possess at least one year of administrative experience. The position is based in England.