eCommerce & Marketing Admin

Good Tuesday; Zelah; On-site; GBP 25,000 - 28,000; Full time

Job summary

A design-led stationery brand in Zelah, Cornwall, is seeking an E-commerce & Marketing Administrator to enhance online operations and customer experience. Responsibilities include managing product listings, executing digital marketing tasks, and providing outstanding customer service. Candidates should have experience with Shopify and a keen eye for detail. This role offers full-time employment with benefits including flexible hours and training opportunities.

Benefits

Flexible work hours

20 days holiday plus 8 bank holidays

Generous product allowance and discounts

Ongoing training and development

Healthy Workplace pledge with annual health checks

Cycle to work scheme

Monthly personal budget for café

Qualifications

• Experience uploading and maintaining product listings across multiple marketplaces.
• Excellent written English with strong grammar.
• Ability to follow structured systems with accuracy.

Responsibilities

• Upload products to Shopify and ensure content accuracy.
• Build and schedule marketing emails based on content schedules.
• Respond to customer queries and maintain reputation for outstanding care.

Skills

Product Listings Management

SEO Best Practices

Customer Service

Email Marketing

Digital Marketing

Tools

Shopify

Gorgias

Klaviyo

Job description

Overview

Location: Zelah, Cornwall
Contract: Full-time (37.5 hrs per week)
Salary: £25,000-£28,000 (depending on experience)
Reports to: Marketing Manager

About Good Tuesday

Good Tuesday is a design-led stationery brand and a certified B Corp. We create beautiful tools to help people plan their time with purpose. We believe good planning creates space for what really matters.

We have all the makings of an iconic brand; impactful products, a loyal community, and a strong sense of purpose. We're growing fast, and we’re looking for curious, kind, and capable people who want to help grow a company that uses business as a force for good and have fun doing it.

About the Role

We’re looking for a detail-loving, motivated E-commerce & Marketing Administrator to support the smooth running of our online shop, content uploading, and customer experience. You’ll take ownership of keeping our online presence sharp, our product listings accurate and engaging, and our digital marketing activity well executed.

From uploading new products across platforms and marketplaces to scheduling email campaigns and replying to customer enquiries, this role is varied and fast-paced and is suited to someone who’s comfortable with admin and focused tasks, who enjoys keeping systems up to date and error-free, and who can bring a little creative flair to the process along the way.

Key Responsibilities

• Product Listings & Website Content — Upload products to Shopify and marketplaces (Amazon, Faire, Etsy), ensuring content is consistent and accurate.
• Prepare product descriptions that bring the brand to life while applying SEO best practices
• Optimise titles, bullet points, and keywords to drive visibility and conversion based on company guidelines
• Coordinate with internal teams for accurate stock levels, pricing, and imagery
• Conduct keyword research and stay on top of marketplace and Shopify best practice
• Update the websites and marketplaces regularly to reflect accurate delivery info, info pages, and site banners
• Ensure the website looks, feels and sounds best in class

• Email & Site Marketing — Build and schedule marketing emails based on the content schedule
• Upload and schedule site promotions and homepage features

• Customer Experience — Online customer service year-round, increasing support during peak periods
• Work in the customer service platform (Gorgias) set up and monitor stats on tickets, responses, and automations
• Respond to queries, ensuring timely, positive outcomes
• Maintain our reputation for outstanding customer care
• Monitor and respond to customer reviews and feedback
• Prepare regular reports and suggest improvements

• Reporting & Optimisation — Compile weekly and monthly e-commerce performance reports for review
• Support analysis of sales, conversion, and traffic across platforms
• Identify opportunities to improve listings, site layout, or platform visibility
• Stay up to date with platform releases and opportunities

• General (Digital) Marketing Support — Assist in campaign planning and execution
• Support with influencer outreach admin, affiliate admin, and social scheduling
• Help the marketing and e-commerce teams with any ad hoc research, tasks, or reporting

Like everyone on every team, including the directors, you’re happy to jump in and help wherever needed, including in the warehouse at times.

About You

You’re a detail-oriented team player with a proactive attitude and a love of getting things right. You enjoy structured tasks, staying organised, and keeping systems up to date and ensuring our digital store front looks and sounds world-class. You’re comfortable with focused, behind-the-scenes work; from uploading product listings and updating pricing to responding to customer queries and ensuring nothing slips through the cracks.

You care about doing things properly, spotting mistakes before they go live, and helping everything run smoothly. You’re excited to work in a growing, purpose-led business where your skills will make a real impact, and where there’s always more to learn.

Essential Skills & Qualities

• Proven experience uploading and maintaining product listings across multiple marketplaces
• Excellent written English, with strong grammar and spelling
• Able to follow structured systems and guidelines with speed and accuracy
• Accurate and methodical with data entry and information management
• Comfortable creating and maintaining regular reports (e.g. sales, listings, stock write-offs)
• A proactive mindset and a willingness to take ownership of your work
• A calm, friendly communicator, especially over email and digital platforms
• High level of digital confidence, able to use multiple tools and pick up new platforms quickly
• Proactive communicator - you’ll flag issues early and ask the right questions when needed
• Strong organisational skills and ability to manage your own time and priorities

Desirable Experience

• Previous experience with Shopify and/or Amazon Seller Central
• Experience with email marketing platforms such as Klaviyo
• Customer service experience (email-based or marketplace)
• Confidence using spreadsheets or Google Sheets for reporting
• Exposure to digital tools like Google Analytics or Gorgias

What We Offer

• Flexible work hours (core studio hours between 10am and 3pm)
• 20 days holiday plus 8 bank holidays (28 days total)
• Generous product allowance and discounts
• NEST pension scheme
• Ongoing training and development
• Healthy Workplace pledge with annual health checks
• Ride Share scheme
• Cycle to work scheme
• Monthly personal budget to spend at one of the cafés on site
• Eye care vouchers
• Weekly team lunch
• Regular team socials

Paid volunteering and more…

To Thrive at Good Tuesday

We use business as a force for good — Our values guide how we work, how we make decisions, and how we treat each other.

1. Customer First

We exist for our customers. We listen deeply, design meaningfully, and act fast to serve their needs. Every decision starts here.

What we expect: You think like a customer — in how you design, communicate, solve problems, or prioritise your time. You care about creating helpful, joyful experiences.

2. Caring

We lead with empathy. Whether it’s our team, customers, or partners — we treat people with kindness, assume good intentions, and build trust through respect.

What we expect: You’re thoughtful in how you speak, write, and show up. You look out for others, give feedback constructively, and support the team without ego.

3. Raise the Bar

We’re not here to be average. We go for better — in quality, creativity, and how we show up every day.

What we expect: You take pride in your work. You ask “how could this be even better?” and you care about the details — whether it’s a product, a process, or a team project.

4. Honest & Accountable

We speak clearly and take responsibility. We do what we say, take feedback well, and build trust in small moments — and big ones.

What we expect: You communicate openly. You meet deadlines, own mistakes, and follow through. You help build a culture of trust, not blame.

5. Purposeful

We act with intention. No busy work, no filler. We focus on what moves the needle and build systems that last.

What we expect: You prioritise high-impact work, challenge unnecessary complexity, and think beyond today’s to-do list. You make things better, not just busier.

• You are a doer
• You’re a team player
• You’re humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so — then go figure it out
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner

Our Commitment to Equality

Good Tuesday is an equal opportunity employer. We believe diverse teams build better businesses, and we are committed to creating an inclusive, equitable, and supportive workplace where everyone feels valued. We welcome applicants from all backgrounds and experiences and are actively working to remove barriers in our recruitment and employment practices.