Ecommerce Manager - Marketplace

HOLLAND AND BARRETT; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading health and wellness company is seeking an eCommerce Manager to drive the growth of their marketplace range. Responsibilities include managing supplier relationships, developing strategies for growth, and leveraging data-driven insights to enhance performance. Successful candidates will have proven supplier management experience, excellent communication skills, and strong knowledge of e-commerce principles. A hybrid working model is supported with a minimum of 2 days in the office.

Benefits

Employee Discount - 25%

Bonus

Pension company contribution

33 Days Holiday per year

Private Medical Care

Electric Car Scheme

Qualifications

• Proven experience in supplier management ideally within a marketplace environment.
• Strong knowledge of e-commerce principles including promotional strategies.
• Ability to thrive in fast-paced environments and react to market trends.

Responsibilities

• Develop and implement marketplace growth strategies.
• Manage supplier relationships and leverage trading opportunities.
• Coordinate replenishment strategies to minimize stockouts.

Skills

Supplier management

Communication skills

E-commerce knowledge

Data-driven insights

Negotiation skills

Proficiency in digital analytics

Tools

Google Analytics

Tableau

Content Management Systems

Job description

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett, managing the growth and expansion of our new marketplace range. The role is responsible for successful supplier relationship management, leveraging data and insights to accelerate our marketplace range and support the wider digital growth strategy.

The Role:

• Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges.
• Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as increased stock breadth and depth, improved speed to site and optimal product listing optimisation, pricing, and advertising.
• Forecast demand and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory.
• Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth.
• Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering.
• Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.

Location:

This role can be based in Nuneaton or London, and occasionally requires travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with a minimum of 2 days presence in the office.

The Person:

• Proven experience in supplier management, ideally within a marketplace environment with clear track record of delivering growth and strong performance.
• Excellent communication and interpersonal skills, demonstrating confidence in negotiation, stakeholder management, industry knowledge and strategic thinking.
• Ability to thrive in a fast-paced environment and remain reactive to market trends and business needs, with proficiency to address challenges and continuously offer new solutions.
• Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
• Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements.
• Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance.
• Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership.

What we offer:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

Diversity and Inclusion

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.