eCommerce Executive

Elizabethscarlett; Potters Bar; Hybrid; GBP 36,000; Full time

Job summary

A creative lifestyle brand in Potters Bar is seeking an eCommerce Executive to oversee website and email campaign execution. The ideal candidate will have hands-on experience with Shopify and a strong understanding of merchandising and customer experience. This full-time role includes collaboration with various teams to ensure seamless promotions and product launches, while interpreting strategy into actionable insights. This position offers a competitive salary and a hybrid working environment, reflecting a commitment to joy and conservation.

Benefits

10% discretionary performance bonus

24 days holiday plus bank holidays

60% team discount

Annual L&D budget

Qualifications

• 2–5 years in eCommerce or digital trading roles.
• Experience with Shopify-first or DTC brands.
• Exposure to CRO testing or UX optimization is a plus.

Responsibilities

• Own product data and page updates across Shopify.
• Execute and optimize site merchandising and campaigns.
• Collaborate with cross-functional teams for updates.

Skills

Hands-on Shopify experience

Understanding of onsite merchandising

Building and sending campaign emails

Job description

🌍 Create Joy. Protect Wildlife. Build for Growth.

At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.

As our next eCommerce Executive, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose‑led brand while shaping the impact we make in the world.

• 💰 Salary: £36k +10% discretionary performance bonus
• 🙋♀️ Reporting to: Head of eCom
• 📍 Location: Potters Bar (24mins from Kings Cross)
• 🏙️ Hybrid: 2 days per week in Potters Bar
• 📝 Employment type: Full Time

Why this role matters ✨

We’re looking for an eCommerce Executive to own the day-to-day execution of our website and campaign emails, ensuring everything we launch is beautifully presented, commercially optimised, and flawlessly delivered.

This is a hands‑on role at the heart of our trading engine. Reporting directly to the Head of eCommerce, you’ll sit between site, merchandising, and campaign delivery, working closely with Brand Content, CRM, Performance Marketing, and Product to bring launches and key trading moments to life.

If you enjoy turning strategy into action, caring deeply about detail, conversion, and the customer experience, this role is for you:

• Real ownership and responsibility — not a “support only” role
• Exposure to the full eCommerce engine: site, trading, and campaigns
• Clear progression toward Senior Executive or eCommerce Manager
• A collaborative team that values quality, autonomy, and learning

What you will be doing 🚀

1. Own Catalogue & Product Pages

• Maintain accurate product data, imagery, pricing, and tags across Shopify and connected platforms.
• Launch new products end-to-end: uploading assets, assigning collections, scheduling go‑live dates, and QA’ing everything before launch.
• Monitor product page health daily and proactively fix issues before customers notice.

2. Execute website updates & merchandising

• Implement new campaigns, content, and merchandising updates across the site.
• Ensure all content is accurate, on‑brand, and live in time for key launches and promotions.
• Build and own a process for ensuring collections are merchandised and maintained to ensure strong conversion rate.

3. Improve the purchase funnel

• Audit PDPs, collections, and key journeys for UX friction, speed issues, and SEO hygiene.
• Support A/B testing of copy, imagery, cross-sell modules, and checkout messaging.
• Track key metrics (CTR, add-to-cart rate, conversion rate) and surface quick wins and insights.

4. Execute campaign emails

• Build, QA, and send campaign emails for product launches, promotions, and key trading moments.
• Build & execute emails briefed and designed by the Brand Content team and CRM Manager.
• Ensure all emails are correctly segmented, tested, and UTM‑tagged.
• Share performance insights with the CRM Manager and Head of eCommerce.

5. Collaborate cross-functionally

• Work closely with Brand, Product Marketing, and Product teams to deliver site updates.
• Support Performance Marketing with clean catalogue data, links, UTMs, and feed updates.
• Partner with Customer Service to ensure accurate product information across FAQs and support tools.

Who we are looking for 🧳

Mindset

• Detail-driven and commercially minded, with pride in high-quality execution
• Proactive and accountable — spots issues early and takes ownership to fix them
• Curious and motivated to learn, improve, and grow within eCommerce

Must-have skills

• Hands‑on Shopify experience (products, collections, navigation, content updates)
• Strong understanding of onsite merchandising, PDP best practice, and mobile UX
• Confident building, QA’ing, and sending campaign emails (e.g. Klaviyo or similar)

Nice-to-have skills

• Exposure to CRO testing, experimentation, or UX optimisation
• Experience working alongside CRM or lifecycle marketing teams
• Familiarity with feeds and integrations (Meta, Google Merchant Center, Triple Whale, etc.)

Experience

• 2–5 years in an eCommerce, digital trading, or DTC operations or Customer Service role
• Experience working on a Shopify-first or DTC brand
• Backgrounds we value: eCommerce Executive, Digital Merchandiser, Customer Service or Marketing roles

Culture fit

• Kind, collaborative, and reliable — someone teams trust
• Action-oriented and comfortable moving at pace
• Excited to work for a brand blending creativity, commerciality, and purpose

What we offer 💡

Salary and bonus

• £36k Salary
• +10% discretionary performance bonus

Flexibility and time

• Hybrid working (minimum 2 days in‑office)
• 24 days holiday plus bank holidays
• Up to 1 month “work from anywhere” in a ±2 hr timezone

Personal development

• Annual L&D budget (3% of salary)
• Annual summer retreat (e.g. 42 Acres in Somerset)

Team perks

• 60% team discount
• 25% friends and family discount code

Impact and ownership

• Ownership over product pages and site content critical to our success
• Working directly with our Head of eCommerce and the wider Growth team
• Direct contribution to our £2M conservation mission

Our hiring process 👟

• [Virtual - video call] Values / Mission Stage (Phone call), with: Vaughn (Hiring Manager)
• [Virtual - video call] Technical & Mindset Interview (Video call), with: Jonny (eCommerce Director)
• [In person] Task + Role Skills Stage with Hiring Manager, with: Jonny (eCommerce Director), AJ (Performance Marketing Manager) & Ruby (Senior Brand Exec).
• [In person] Team Fit & Culture meet with: Ruby
• [In person] Vision & Brand Ambassador Stage with Jonny (eCommerce Director) & Alex (CEO)

🌿 Ready to join a purpose-driven brand and help us scale joy and conservation impact?

Apply now and bring your talent to Elizabeth Scarlett.