Ecommerce Executive

KATIE LOXTON INC; Banbury; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A retail and ecommerce company in Banbury is seeking an Ecommerce Coordinator to ensure the smooth operation of their websites. This position involves managing product data, troubleshooting issues, and collaborating across departments. The ideal candidate will have strong attention to detail and a proactive approach. The role offers a salary between £25,500 and £30,000, along with generous holiday and benefits.

Benefits

33 days holiday rising to 35 with length of service

Generous staff discount across both brands

Opportunities for personal impact and development

Qualifications

• Proactive communication and teamwork skills.
• Ability to work under pressure to meet deadlines.
• Solution-driven mindset and meticulous attention to detail.

Responsibilities

• Preparing and inputting product data for bulk uploads.
• Ensuring all orders sync correctly between the website and ERP.
• Liaising with various teams to ensure efficient product launches.

Skills

Intermediate understanding of Excel

Proactive communication

Meticulous attention to detail

Organised with strong ability to prioritise

Tools

Magento

Job description

Overview

THE OPPORTUNITY

At Joma Jewellery and Katie Loxton, we are passionate about creating beautifully designed products and delivering exceptional customer experiences. We are looking for a proactive and detail-driven Ecommerce Coordinator to join our team. In this role, you’ll be at the heart of our online business, ensuring the smooth day-to-day running of our Retail and Wholesale websites. From seasonal launches to ongoing site management, you’ll help keep our ecommerce platforms performing seamlessly and deliver an outstanding experience to our B2C and B2B customers. You will work closely with the Ecommerce Development Manager and support the wider Ecommerce team, managing product data, troubleshooting technical issues, liaising across departments, and contributing to continuous improvements across our sites. This is a fantastic opportunity to join two thriving brands, develop your technical skills, and make a real impact in a fast-paced, creative environment. The role is Monday - Friday 9am-5pm. You’ll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days.

Behind the brands

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

How You'll Contribute

• Preparing and inputting product data, video and imagery for bulk uploads across the B2C and B2B Ecommerce website, along with our Wholesale Repzio app
• Ensuring that product information and personalised elements are maintained in line with our ERP software requirements
• Ensuring all orders correctly sync between our website and our ERP
• Supporting customer service when needed to investigate and resolve any onsite bugs predominantly in relation to personalised products, supporting with other investigations where needed
• Liaising with various teams including Design, Systems and Wholesale to ensure products launch onsite efficiently, project managing the timely delivery, highlighting risks to relevant stakeholders
• Communicating workload and project priorities to management
• Actively raising any site improvement needs to the Ecommerce Development Manager
• Supporting and maintaining a website user guide
• In collaboration with the wider team, supporting with setup and maintain website discounts via cart price and catalogue price rules (including generating discount codes for internal Customer Experience team and Marketing team)
• Supporting in actioning any Merchandising department website requests including enabling and disabling products

The Talent You'll Bring

• Intermediate understanding of Excel
• Proactive communication and teamwork
• Meticulous attention to detail
• Solution-driven
• Organised with a strong ability to prioritise
• Ability to work under pressure to meet deadlines
• Knowledge of Magento is desirable

Perfectly Packaged

• A salary of £25,500 - £30,000 DOE
• 33 days holiday rising to 35 with length of service inclusive of bank holiday
• A broad benefits package including our staff favourite a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

We are committed to diversity and inclusion and encourage all team members to bring their ideas to the table as we know this is key to our continued success.