eCommerce Director

Fortune Hill; England; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading UK retail brand is seeking an eCommerce Director to define and deliver a bold digital strategy. The role focuses on enhancing customer experience, driving online performance, and leading a high-performing team. Proven success in eCommerce and strong commercial leadership are essential. This position requires a dynamic leader committed to achieving ambitious targets and delivering transformational results.

Qualifications

• Proven success in large-scale eCommerce or omni-channel retail.
• Strong commercial leadership with P&L ownership.
• Experience in digital trading and performance marketing.

Responsibilities

• Drive end-to-end online trading performance.
• Shape eCommerce strategy focused on customer experience.
• Ensure seamless and engaging online interactions.
• Grow Retail Media capability and hit targets.
• Partner with teams to deliver best-in-class digital experiences.
• Inspire and develop a high-performing team.

Skills

Digital leadership

Commercial leadership

Data-driven decision making

Performance marketing

Cross-functional relationship building

Job description

Overview

eCommerce Director

Not based in London and will require a weekly overnight stay.

Our client is one of the most recognisable retail brands in the UK. They are on an exceptionally exciting growth journey and looking for a visionary Digital Director to define and deliver a bold digital strategy to elevate their customer experience, drive performance, and unlock new growth opportunities.

Who we’re looking for:

• A digital leader with proven success in large-scale eCommerce or omni-channel retail
• Strong commercial leadership experience with large scale P&L ownership
• Deep expertise in digital trading, retail media, and performance marketing
• An inspiring, data-driven leader who thrives under pressure and builds strong cross-functional relationships
• Someone strategically strong with the agility to execute at pace, cut through complexity, and deliver transformational results
• Immediately available

What you’ll do:

• Own end to end online trading performance – driving traffic, conversion, AOV, and retention through data-led decision-making
• Lead eCommerce strategy – shaping a bold, customer-centric vision that delivers against our client’s commercial ambitions
• Champion customer experience & personalisation – ensuring every online interaction is seamless, relevant, and engaging
• Grow the Retail Media capability – hitting ambitious targets and building the tech, processes, and team to scale
• Future-proof platforms & tech – partnering with Product, Tech, Data & CRM to deliver secure, scalable, best-in-class digital experiences
• Inspire and develop a high-performing team – building capability across trading, marketing, app, testing, and analytics