eCommerce Associate Account Manager (Europe)

Podean; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading marketplace marketing agency is seeking an Associate Account Manager to support European clients in growing their eCommerce businesses, focusing on Amazon. The ideal candidate has 1–3 years of experience in eCommerce account management and is eager to deepen their knowledge. Responsibilities include managing smaller client accounts, supporting senior management, and delivering strategic insights for growth. This is an exciting opportunity to develop into a strategic account leader within a dynamic team.

Qualifications

• 1–3 years of experience in eCommerce account management, with direct Amazon account experience required.
• Strong organisational and project management skills; ability to manage multiple priorities with attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage day-to-day operations for smaller client accounts on Amazon, serving as the primary point of contact.
• Support senior account managers with execution and delivery for larger accounts.
• Provide insights and support the development of growth opportunities.

Skills

eCommerce account management

Communication skills

Organisational skills

Analytical mindset

Collaborative team player

Job description

About Podean

Podean is the leading global marketplace marketing agency. We partner with progressive brands across the globe to unlock their potential on Amazon and other marketplaces. Our services span eCommerce strategy, content creation and optimisation, retail operations, data and analytics, consulting, and social commerce.

We’re proud to have been recognised with awards like Digiday’s Best Employer for Remote Employees and Amazon’s Global Expansion Partner Award. But what really defines us is our culture: collaborative, entrepreneurial, and global in mindset.

About the Role

We are seeking an Associate Account Manager to support our European clients in growing their eCommerce businesses, with a strong focus on Amazon. This role is ideal for someone with 1–3 years of experience in eCommerce account management who is eager to deepen their expertise in marketplace growth and develop into a strategic account leader.

As an Associate Account Manager, you will own and manage smaller client accounts while providing critical support to senior account managers on larger, more complex accounts. You will act as a client-facing representative, ensuring smooth execution of initiatives, contributing to growth strategies, and delivering high-quality service that strengthens long-term client relationships.

Key Responsibilities

• Manage day-to-day operations for smaller client accounts on Amazon, serving as the primary point of contact.
• Support senior account managers with execution and delivery for larger accounts, including reporting, project tracking, and client communication.
• Support the development and execution of client account plans, focusing on growth strategies within the Amazon ecosystem.
• Partner with internal teams (media, content, data, retail) to help ensure client goals and deliverables are executed on time and within scope.
• Develop a solid understanding of the Amazon ecosystem, growth levers, and Podean’s offerings to contribute to client strategies and recommendations.
• Analyse client, company, and category data to provide insights and support the development of growth opportunities.
• Prepare and deliver regular account updates, performance reports, and insights to internal stakeholders and clients.
• Identify opportunities to introduce or upsell relevant products and services to enhance client satisfaction and business outcomes.
• Participate in client calls and internal meetings, providing updates and preparing materials as needed.
• Help maintain client scope by tracking deliverables, managing timelines, and supporting expectation setting.
• Contribute to team initiatives such as knowledge sharing, process documentation, and trainings.
• Stay current with Amazon policies, platform updates, marketplace trends, and industry best practices.

Qualifications

• 1–3 years of experience in eCommerce account management, with direct Amazon account experience required.
• Strong organisational and project management skills; ability to manage multiple priorities with attention to detail.
• Excellent communication skills, both written and verbal, with an ability to adapt style to different audiences.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Collaborative team player with a proactive approach to problem-solving and client support.