Early-Stage Customer Success Manager — Healthtech SaaS

Jack & Jill/External ATS; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A healthtech SaaS platform in London is looking for a Customer Success Manager. In this pivotal role, you'll manage the entire customer lifecycle, from onboarding to renewals and upsells. Ideal candidates will have 3-5 years of B2B SaaS experience and be self-motivated. This is a unique opportunity to shape the customer experience and contribute to the growth of a mission-driven company. Compensation includes a salary of £45k-£50k plus equity.

Benefits

Equity options

Opportunity for growth

Qualifications

• 3-5 years of experience as a Customer Success Manager or equivalent.
• Self-motivated and comfortable in a fast-moving startup.
• Experience managing end-to-end customer relationships.

Responsibilities

• Lead onboarding and training for new customers.
• Manage renewals and upsell opportunities.
• Provide customer insights for product development.

Skills

Customer Success Management

B2B SaaS experience

Account management

Self-motivation

Job description

A healthtech SaaS platform in London is looking for a Customer Success Manager. In this pivotal role, you'll manage the entire customer lifecycle, from onboarding to renewals and upsells. Ideal candidates will have 3-5 years of B2B SaaS experience and be self-motivated. This is a unique opportunity to shape the customer experience and contribute to the growth of a mission-driven company. Compensation includes a salary of £45k-£50k plus equity.