EAP Counsellor

The Portfolio Group; Hinckley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-being service provider is seeking a qualified Wellbeing Counsellor to provide emotional support through a 24/7 helpline. You'll be responsible for conducting structured telephone/video counselling and completing clinical assessments. The ideal candidate must have a diploma in Counselling and significant experience. This role offers a hybrid working model and a variety of benefits including professional membership fees, health insurance, and generous holiday allowances.

Benefits

BACP membership fees paid

Private medical insurance after 5 years

25 days holiday plus bank holidays

Qualifications

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• 12 months post qualification experience.
• Registered member of the BACP or equivalent.

Responsibilities

• Provide immediate emotional support and guidance to callers.
• Complete clinical assessments and signpost appropriately.
• Provide 'In the moment support' to callers adopting a Solution Focused approach.

Skills

Telephone counselling

Active listening

Organizational skills

Communication skills

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

Overview

Wellbeing Counsellor – £(phone number removed) FTE. Hybrid or office based position.

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling with clients - hours can be counted towards BACP accreditation.

Day to Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £70 per month for supervision
• Monthly incentives such as weekends away
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription