E-commerce & Retail Manager

CANAL+; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

An international IP development agency in Greater London is seeking an enthusiastic E-commerce and Retail manager. You will manage omnichannel retail operations, leading cross-functional teams, and focusing on customer experience optimization. Candidates should have 3 to 5 years of experience in e-commerce retail, especially within the IP industry. Strong analytical skills and proficiency in web analytics tools are essential. This role offers the chance to work in a collaborative environment supported by a larger group.

Qualifications

• 3 to 5 years experience in e-commerce retail, preferably in the IP industry.
• Proficient in web analytics and e-commerce tracking tools.
• Strong interest in brand management.

Responsibilities

• Manage omnichannel retail operations including online and physical stores.
• Lead and develop cross-functional teams.
• Optimize customer experience both in-store and online.

Skills

Omnichannel retail operations

E-commerce platforms

Digital merchandising

Cross-functional team leadership

Customer experience optimization

Sales data analysis

Process optimization

Digital marketing channels

Retail POS systems

Organizational skills

Education

3 to 5 years in e-commerce retail

Tools

Google Analytics

Microsoft Excel

Job description

Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group,its most famous IP being Paddington Bear.

Marketreach is the B2C branch of Studiocanal Kids & Family- we currently run a store at Paddington station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop https://store.paddington.com

We have a friendly close-knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).

We are seeking an enthusiastic, data driven and results-oriented E-commerce and Retail manager based in London be part of the the retail division. Reporting to the VP Retail, you will be responsible for

Key missions & Skills :

Retail & E-Commerce Expertise

• Strong understanding of omnichannel retail operations, including both physical store and online store management.
• Experience withe-commerce platforms(e.g., Amazon or other pure players)
• Knowledge ofdigital merchandising, product lifecycle online, and customer journey optimization.

Leadership & Collaboration

• Proven ability tolead cross-functional teams, including store staff and digital teams.
• Strong interpersonal skills to collaborate withmarketing, IT, logistics, and HR.
• Experience inrecruiting, training, and developingteam members.

Customer-Centric Approach

• Strong focus oncustomer experience, both in-store and online.
• Ability to implement and monitorcustomer service standardsacross channels.
• Understanding ofUX/UI principlesfor e-commerce platforms.

Analytical & Strategic Thinking

• Ability to analyzesales data, KPIs, and customer behaviorto inform decisions.
• Tracking consumer journey and optimize conversion
• Proficiency inforecasting, inventory planning, and demand analysis.
• Strategic mindset to align retail and e-commerce goals with broader business objectives.

Operational Excellence

• Experience inprocess optimization, logistics coordination, and supply chain management.
• Familiarity withloss prevention strategiesand compliance procedures.
• Ability to manageday-to-day operationsefficiently, including reporting and audits.

Digital Marketing & Sales

• Understanding ofdigital marketing channels(SEO, SEM, email, social media, CRM).
• Ability to coordinateonline campaigns and promotionswith retail events.
• Familiarity withconversion rate optimizationand cart abandonment strategies.

Technical & Tools Proficiency

• Comfortable usingretail POS systems, ERP tools, and e-commerce CMS.
• Proficiency inExcel, Google Analytics, and reporting dashboards.
• Knowledge ofcompliance toolsand documentation (e.g., RAMS, compliance reports).

Organizational & Time Management

• Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
• Ability to prioritize tasks, meet deadlines, and adapt to changing business needs.

Key qualifications

• 3 to 5 years experience in e-commerce retail, preferably in the IP industry, or an entertainment group.
• Solid commercial and retail acumen & vision
• Strong interest in the brand.
• Experience with inventory management and supply chain management

• Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
• Excellent analytical skills and proficiency with CRM software and MS Excel.
• Knowledge of UX/UI principles and how they impact online sales.
• Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.

• Strong interpersonal and communication skills, able to build trusted relationships at all levels.
• Transparency, open-minded and team player