e-Commerce Operations Manager

Adecco; Maidstone; On-site; GBP 45,000 - 55,000; Full time

Job summary

A recruitment agency is seeking an e-Commerce Operations Manager in Maidstone to oversee daily operations, including order fulfilment and inventory management. The ideal candidate has leadership experience in e-commerce environments and a full UK driving license. This role promotes team development and ensures operational efficiency while enhancing customer satisfaction.

Benefits

20 days annual leave + bank holidays

Private medical healthcare

Company pension scheme

Free parking on site

Qualifications

• Demonstrate previous line management/leadership experience.
• Experience working in an e-commerce/warehouse environment.
• Strong understanding of online retail processes.

Responsibilities

• Lead and support the team with fulfilment and dispatch operations.
• Delegate tasks and manage inventory.
• Train staff on operational procedures.

Skills

Leadership experience

Experience in e-commerce/warehouse

Organisational skills

Problem-solving skills

Job description

Overview

Job Title: e-Commerce Operations Manager

Location: Ramsgate, Kent (must drive and have your own transport)

Salary: up to £55,000

Hours: Monday to Friday 7.30am - 4.30pm

Our Client: Is a fast-growing, creative brand specialising in products designed to support and inspire their users. This company are passionate about quality, innovation and customer satisfaction and are continuously adapting to market trends. This is an exciting time to join them as they continue to grow.

Role Summary: You will be responsible for the day-to-day management of operations, ensuring smooth and efficient processes across order fulfilment, stock management and logistics. We are looking for an empathetic leader who is skilled at managing and empowering people from different walks of life to become the best versions of themselves each day.

Benefits:

• 20 days annual leave + bank holidays
• The flexibility to trade bank holidays for annual leave
• Private medical healthcare
• Company pension scheme
• Free parking on site

Progression

Responsibilities

• Lead, manage and support the team with fulfilment, picking and packing, production and dispatch operations.
• Delegate tasks appropriately, matching workloads to skills and development needs.
• Oversee the e-commerce order cycle from purchase to delivery.
• Train new and existing staff on operational procedures, health and safety and other applicable procedures.
• Monitor stock levels, manage inventory and coordinate with suppliers to maintain product availability.
• Ensure high levels of order accuracy with minimal errors.
• Work to improve speed and quality of fulfilment without compromising accuracy.
• Identify inefficiencies across warehouse and implement lean operational practices.
• Standardise SOPs and continuously review and refine them to support the scaling of the business.
• Track operational metrics and create weekly and monthly performance reports.
• Adapt leadership style to individuals’ needs.
• Identify development needs and support individual growth through coaching and feedback.
• Pro-actively ensure a positive and productive environment.
• Encourage a strong team ethic and personal accountability.
• Drive customer satisfaction by ensuring a seamless post-purchase experience.
• Set clear individual and team KPIs aligned with business objectives.
• Work with the marketing team to forecast stock and labour demand and ensure operational readiness.
• Enforce safe working practices, correct use of equipment and cleanliness standards.
• Communicate clearly about delays, operational constraints and insights from the warehouse floor.
• Think critically about decisions to ensure a "right first time" approach.
• Own the onboarding and training experience for new hires to ensure a smooth start.
• Any other responsibilities that may reasonably be required as part of the role.

Experience and skills

• Demonstrate previous line management/leadership experience.
• Experience working in an e-commerce/warehouse environment.
• Strong understanding of online retail processes.
• Positive, optimistic and personable attitude.
• Be punctual, organised and pro-active.
• Have a genuine desire to help people and do good.
• Maintain a high level of integrity.
• Excellent organisational and problem-solving skills with a hands-on approach.
• Ability to work effectively in a fast-paced, growing business environment
• Full UK driving licence and access to a vehicle.

Next steps

If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.

If you would like any further information before applying, then please call Ellie (Permanent Consultant) on (phone number removed).

Alternatively, if you know someone who may be suitable for this role please share the details, if you successfully refer a friend, you will receive a £50 voucher *terms apply*.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title: e-Commerce Operations Manager

Company:

Location: Maidstone, Kent

Posted: Sep 24th 2025

Closes: Oct 25th 2025

Sector: Distribution

Contract: Permanent

Hours: Full Time

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