E-Commerce National Account Manager

The Retail Partnership Ltd; London; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading e-commerce management firm in London seeks an experienced Ecommerce National Account Manager to enhance relationships with top retailers, including Amazon. The role focuses on driving profitable sales growth through strategic account management and execution. Ideal candidates will have a strong background in sales within FMCG or related industries, excellent communication skills, and be adept at negotiating. This position offers hybrid working with an annual salary between £55,000 and £60,000 plus benefits.

Benefits

Hybrid working

Bonus structure

Excellent company benefits

Qualifications

• Previous experience in sales or account management within FMCG or related industries.
• Proven track record managing Amazon or leading e-commerce retailers.
• Strong interpersonal skills and commercial acumen.

Responsibilities

• Manage and grow relationships with e-commerce retailers like Amazon.
• Develop annual account plans aligned with brand strategies.
• Monitor sales performance and execute product launches.

Skills

Sales or Account Management

Relationship Building

Negotiation Skills

Analytical Skills

E-commerce Knowledge

Tools

Microsoft Office

Amazon Vendor Central

Job description

Overview

We are looking for an experienced and commercially driven Ecommerce National Account Manager to manage and grow relationships with leading e-commerce retailers such as Amazon.

Based in Greater London, the role focuses on delivering profitable sales growth through best-in-class account management, strategic planning, and effective execution of trade activations. The successful candidate will act as a key partner to both internal stakeholders and external e-retailers, ensuring strong alignment with brand strategies and commercial objectives.

This role offers hybrid working and a bonus structure.

Responsibilities

• Build and implement long-term strategies across assigned accounts to drive brand growth and market share.
• Develop, deliver, and monitor annual account plans, aligned with both brand strategies and customer objectives.
• Manage day-to-day Amazon operations, including sales reporting, operations tracking, content management, and chargeback resolution.
• Own the Amazon merchandising and event calendar, liaising with Vendor Managers on upcoming opportunities.
• Build strong relationships with Amazon Vendor Managers and AVS teams to drive sustainable growth.
• Negotiate annual terms and agreements, ensuring delivery of commercial targets.
• Identify new opportunities and mitigate risks through strategic planning and financial analysis.
• Propose and manage effective range planning with e-retailers to maximise productivity and visibility.
• Deliver trade activation plans designed for sustainable growth as well as product launches.
• Monitor sales performance and stock levels, ensuring accurate forecasting and timely deliveries.
• Oversee execution of new product development launches, ensuring on-time and accurate delivery.
• Act as the primary contact for key e-commerce retailers, building strong, collaborative partnerships.
• Provide regular insights, performance updates, and recommendations to internal stakeholders.

Person Specifications

• Previous experience as a Sales or Account Manager within FMCG, beauty, fashion, or related consumer industries.
• Proven track record of managing Amazon or other leading e-commerce retailers.
• Strong knowledge of Amazon Vendor Central and e-commerce trading environments.
• Commercially astute with excellent analytical and numerical skills.
• Natural relationship builder with strong interpersonal skills.
• Results-driven, proactive, and adaptable in a fast-paced environment.
• Strong negotiation and influencing ability.
• Excellent presentation and communication skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• £55000 - £60000 per annum + excellent company benefits