E‑commerce Customer Experience Specialist

First Recruitment Services; Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service recruitment agency in Hove is seeking a Customer Service Executive to join their growing team. This full-time temporary position offers an hourly pay of £13.05, with working hours from Monday to Friday and one Saturday a month. Successful candidates will be responsible for providing exceptional customer service through various channels, managing orders, and resolving customer issues effectively. A passion for customer service and strong communication skills are essential for this role.

Qualifications

• 1+ years in an administrative or customer service role.
• Experience in home interiors, window coverings, or online retail is a bonus.
• Strong interpersonal skills required.

Responsibilities

• Provide world-class customer service via various channels.
• Use order management system to manage customer orders.
• Resolve delivery and design issues professionally.

Skills

Customer service

Communication

Team collaboration

Problem-solving

Job description

A customer service recruitment agency in Hove is seeking a Customer Service Executive to join their growing team. This full-time temporary position offers an hourly pay of £13.05, with working hours from Monday to Friday and one Saturday a month. Successful candidates will be responsible for providing exceptional customer service through various channels, managing orders, and resolving customer issues effectively. A passion for customer service and strong communication skills are essential for this role.