Dynamics365 / Power Platform Support Analyst

NTT DATA UK Ltd.; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global consulting and IT services provider in Birmingham is seeking a Microsoft Dynamics365 and Power Platform Support Analyst. You will manage support and development tasks while fostering relationships with clients and stakeholders. The role emphasizes troubleshooting existing configurations and mentoring junior colleagues. The position offers professional growth opportunities within an inclusive work environment, emphasizing equity and continuous learning.

Benefits

Flexible work options

Learning and Development opportunities

Diversity and Inclusion initiatives

Qualifications

• Ability to troubleshoot existing solutions and review configurations.
• Strong attention to detail and excellent problem solving skills.
• Effective time management skills, prioritizing multiple tasks.

Responsibilities

• Support clients in resolving incidents and service requests.
• Process development/enhancement requests for existing clients.
• Synchronize Development, Test, Training, Pre Prod and Production Environments.

Skills

Dynamics 365 (Customer Engagement/CRM)

C# plugins

JavaScript

Power Automate

Azure DevOps

Power Apps

Power BI

Azure Logic Apps

Azure API Management

Azure Functions

Azure WebJobs

Job description

The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams. The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.

Responsibilities

• You will be working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests. You will also be working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
• There will be a strong focus on troubleshooting and problem solving. You will need to be comfortable picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
• You will be working across a range of clients and industries.
• Core technologies you will be working with day-to-day are Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.
• You will gain experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack.
• There will be the flexibility to improve ways of working between the teams and help define more structured processes to improve efficiency.
• Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
• BAU support on various priority levels (P1 (High), P2, P3, P4 (Low)) and bug‑fixing.
• Help to train and mentor more junior colleagues.

Technical Skills

• Dynamics 365 (Customer Engagement/CRM)
• Development skills in plugins (C#) and JavaScript
• Power Automate
• Managing solutions using Azure DevOps pipelines
• Power Apps Portal
• Power Apps
• Power BI
• Azure Logic Apps
• Azure API Management
• Azure Functions
• Azure WebJobs
• Strong attention to detail and excellent troubleshooting/problem solving skills
• Ability to work independently and as part of a development or service desk team
• Help to train and mentor more junior colleagues
• Effective time management skills, prioritizing multiple tasks in shifting workloads and deadline pressures

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well‑being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day. At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally – with access to cutting‑edge innovation.