Dynamics 365 CE Lead Functional Consultant

Pulse Solutions; Birmingham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading digital transformation firm in Birmingham is looking for a Dynamics 365 CE Functional Lead to drive impactful customer engagement solutions. This role involves leading discovery workshops, configuring D365 CE, and providing strategic guidance to clients. The ideal candidate will have a strong background in D365 CE projects and a passion for purpose-driven work. Competitive day rates and flexible working arrangements are offered, along with the opportunity to lead high-impact projects within a collaborative team culture.

Benefits

Competitive day rate (outside IR35)

Flexible working arrangements

Opportunity to lead high-impact projects

Collaborative and innovative team culture

Qualifications

• Proven experience delivering D365 CE projects in a lead functional role.
• Strong knowledge of CE modules across Sales, Service, Marketing.
• Confident facilitator of workshops, translating requirements into scalable solutions.

Responsibilities

• Lead client-facing discovery workshops translating business needs into designs.
• Configure and customise Dynamics 365 CE to client goals.
• Provide strategic input and best practice guidance across project lifecycle.

Skills

D365 CE project delivery

Knowledge of CE modules

Workshop facilitation

Configuration and customisation

Stakeholder engagement

Job description

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.

Our Purpose

We work with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.

The Role

As a Dynamics 365 CE Functional Lead, you’ll play a pivotal role in delivering customer engagement solutions that drive real business impact. You’ll lead from the front guiding clients through discovery, shaping functional designs, and configuring D365 CE to meet strategic goals. This is a contract opportunity for someone who thrives in delivery environments, brings deep product expertise, and enjoys collaborating with purpose-led teams.

What You’ll Be Driving

• Lead client-facing discovery workshops, translating business needs into functional designs that deliver value
• Configure and customise Dynamics 365 CE to reflect client goals and ways of working
• Collaborate with technical teams to ensure smooth integration and delivery
• Provide strategic input and best practice guidance across the full project lifecycle
• Act as a trusted advisor to clients, helping them maximise their D365 investment
• Contribute to continuous improvement and knowledge-sharing across the project delivery team

What You’ll Bring

• Proven experience delivering D365 CE projects in a lead functional role
• Strong knowledge of CE modules across Sales, Service, Marketing
• Confident facilitator of workshops, able to translate requirements into scalable solutions
• Skilled in configuration, customisation, and stakeholder engagement
• Passion for purpose-led work and creating meaningful outcomes

What We Offer

• Competitive day rate (outside IR35)
• Flexible working arrangements
• Opportunity to lead high-impact projects
• Collaborative and innovative team culture