Dynamic Office Administrator - Client Care & Ops

Anglian Home Improvements; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in Greater London is seeking an Office Administrator to ensure smooth operations and deliver outstanding customer service. You will coordinate installation teams, track schedules, and resolve customer queries. The ideal candidate will have excellent communication skills and attention to detail, creating a positive experience for customers. This role also offers competitive salary and diverse benefits, emphasizing career development within a friendly team environment.

Benefits

Competitive salary

Pension scheme

31 days holiday plus birthday leave

Paid volunteer time off

Comprehensive health benefits

Employee purchase scheme

Group perks

Career development opportunities

Qualifications

• Detail-oriented individual with strong customer service skills.
• Capable of coordinating installation teams and resolving operational issues.

Responsibilities

• Serve as the main contact for customer queries.
• Coordinate with installation teams for project execution.
• Monitor appointment schedules and installation plans.
• Maintain accurate installation project records.
• Resolve operational issues efficiently.
• Process purchase orders and reconcile invoices.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to manage multiple tasks

Proficiency in Microsoft Office

Familiarity with CRM software

Job description

A leading home improvement company in Greater London is seeking an Office Administrator to ensure smooth operations and deliver outstanding customer service. You will coordinate installation teams, track schedules, and resolve customer queries. The ideal candidate will have excellent communication skills and attention to detail, creating a positive experience for customers. This role also offers competitive salary and diverse benefits, emphasizing career development within a friendly team environment.