Dynamic French-Speaking Holiday Support Specialist

easyJet; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

easyJet holidays is seeking fluent French-speaking On Holiday Support Advisors to join in July 2025. In this role, you will provide exceptional customer service to our French customers, helping to resolve queries and assist in emergencies while working at our operational center in Luton. A permanent, full-time position with a competitive salary and comprehensive benefits awaits you as part of a rapidly growing team in the travel industry, dedicated to making unforgettable experiences for our customers.

Benefits

Company-wide bonus scheme

Private medical cover

5% pension contribution

Discounted flights

Free easyJet Plus membership

Annual holiday vouchers

Generous annual leave entitlement

Qualifications

• Fluency in written and spoken French.
• Experience working in a fast-paced customer-facing environment.
• Confident in dealing with stressful situations.
• Ability to manage a high volume of calls.

Responsibilities

• Provide exceptional levels of customer care on in-bound calls.
• Offer solutions and resolve queries to French customers.
• Assist in emergency situations and protect customer welfare.

Skills

Fluency in French

Fluency in English

Customer service experience

Ability to handle stressful situations

Excellent communication skills

Job description

easyJet holidays is seeking fluent French-speaking On Holiday Support Advisors to join in July 2025. In this role, you will provide exceptional customer service to our French customers, helping to resolve queries and assist in emergencies while working at our operational center in Luton. A permanent, full-time position with a competitive salary and comprehensive benefits awaits you as part of a rapidly growing team in the travel industry, dedicated to making unforgettable experiences for our customers.