Dynamic Call Dispatcher – 24/7 Non‑Emergency Centre

East of England Ambulance Service; Norwich; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A regional ambulance service in the UK is seeking a Call Handler/Dispatcher for their contact centre. The role involves passing messages accurately and assisting callers using appropriate software. Candidates must have experience in a call centre, possess strong communication skills, and the ability to work under pressure. This position offers a supportive environment with opportunities for flexible working, making it suitable for those looking to balance work with personal commitments.

Benefits

Flexible working requests

Diversity initiatives

Employee support programs

Qualifications

• Experience of working in a Call Centre is essential.
• Ability to work under pressure is required.
• Attentive and detail-oriented approach is necessary.

Responsibilities

• Ensure messages are accurately passed to the relevant contract.
• Assist callers over the phone using appropriate software.
• Interact with the public and other service providers.

Skills

Call centre experience

Ability to work under pressure

Good communication skills

Attention to detail

Job description

A regional ambulance service in the UK is seeking a Call Handler/Dispatcher for their contact centre. The role involves passing messages accurately and assisting callers using appropriate software. Candidates must have experience in a call centre, possess strong communication skills, and the ability to work under pressure. This position offers a supportive environment with opportunities for flexible working, making it suitable for those looking to balance work with personal commitments.