Duty Officer (Sport and Leisure)

Colchester City Council; Colchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in Colchester is seeking an ambitious Duty Officer to oversee sports and leisure facilities. The role involves managing staff and operations to ensure top-tier service and customer satisfaction. Ideal candidates will have related experience and a commitment to community health. Join us in promoting a healthier, happier Colchester. Competitive benefits include gym membership, staff discounts, generous leave, and development opportunities.

Benefits

Free Gym membership or use of the fitness pool

Various Staff discounts at Leisure World

Pension with immediate life cover

Generous Annual Leave

Travel Discounts

Online Discounts

Healthcare Discounts

Learning and development

Qualifications

• Experience in a similar role within public or private sectors.
• Familiarity with rostering, cash handling, and membership administration.
• Experience with quality management frameworks like QUEST is preferred.

Responsibilities

• Oversee day-to-day operations of sports and leisure facilities.
• Ensure high standards of customer service delivery.
• Support income generation and retention efforts.

Skills

Customer service orientation

Team collaboration

Performance management

Job description

Contract type: Permanent

Working hours:

• 1x 37 hours per week (Varied- shift rotation)
• 1x 33 hours per week (Varied- shift rotation )

An enhanced Disclosure and Barring Service Check (DBS) including the children's barred list is required for this position.

We reserve the right to close the vacancy at any time; therefore early submission of your application is encouraged. Interviews will be held as and when candidates are successfully shortlisted.

Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed, ambitious and engaged Duty Officer to join our strong team and contribute to the vibrant community of Colchester. Our aim is to provide various sport activities accessible to a wider community.

As a Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.

The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments assisting with supervision and performance management of staff in, rostering, cash handling, membership administration and much more. Supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.

Our full-time positions will work 37 hours per week, weekend and evening working will be required.

You will be exposed to multiple sites within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.

If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.

Working for Sport & Leisure at Colchester City Council benefits include:

• Free Gym membership or use of the fitness pool
• Various Staff discounts at Leisure World
• Pension with immediate life cover
• Generous Annual Leave
• Travel Discounts
• Online Discounts
• Healthcare Discounts
• Learning and development

Early applications are encouraged as interviews are immediately available. The vacancy may close if suitable and preferred candidates are identified.

For further information please contact Janina Vysniauske at [e-mail]

For a copy of the job description, please click here.>