Duty Manager - Scunthorpe

Iceland Foods; Scunthorpe; On-site; GBP 26,000 - 30,000; Full time

Job summary

A retail grocery chain located in Scunthorpe is seeking a committed Duty Manager responsible for leading a team and maximizing store performance. The role includes effective communication, supporting the team, and maintaining excellent customer service. With a focus on creating an inclusive culture, the ideal candidate will have experience or knowledge in retail management, ensuring a positive shopping experience for all customers. The position offers numerous employee benefits including discounts and holiday entitlements.

Benefits

15% discount in all stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Option to join a healthcare plan

Confidential support from Grocery Aid

Career pathways with progression opportunities

Supportive and inclusive work environment

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Ability to communicate effectively with colleagues.
• Skill in planning and organizing shifts.

Responsibilities

• Maximize profit and ensure great availability for customers.
• Support and engage with the team to enhance store performance.
• Follow cash handling and security policies.

Skills

Retail management or supervisory experience

Effective communication

Planning and organising shift

Providing feedback

Hands-on approach

Job description

Duty Manager - Scunthorpe

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key Responsibilities

• Maximise profit
• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Doing the right processes and doing them right.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required Skills & Experience

• Experience in a retail management or supervisory role (ideal but not essential).
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!