Duty Manager - Full Time - Tenterden Leisure Centre

Freedom Leisure; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure trust in Ashford seeks a Duty Manager to join their team. This role entails managing a diverse range of activities, overseeing daily operations, and providing exceptional customer service. The ideal candidate will have experience in a similar role and a genuine passion for creating positive experiences in the community. Offering competitive benefits, including discounted memberships and professional development opportunities, this position aims to improve lives through leisure.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Fully funded training opportunities

Qualifications

• Demonstrated experience in Duty Management or similar role.
• Ability to work flexibly with confidence in decision-making.
• Passion for the leisure industry with continuous development.

Responsibilities

• Manage and develop operational staff team.
• Ensure day-to-day running of the leisure centre.
• Contribute to business and budgetary performance.

Skills

Team management

Customer service

Problem-solving

Flexibility

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting Duty Managers on a full-time basis to work at our Centre.

As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre. Full training will be given, all you need is the right attitude and a drive to positively impact our communities.

The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we'll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples' lives through leisure.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday to Sunday (Rota basis)

Requirements

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• RLSS National pool qualification, desirable as training an be provided
  
  

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment
  
  

Closing Date: 12th September 2025

Salary: Up to £24,172 per annum