Duty Manager

Quince; Windermere; On-site; GBP 37,000 - 43,000; Full time

Job summary

A luxury hotel in the Lake District is seeking a Duty Manager to lead daily operations, ensuring high standards of guest service and contributing to the hotel's excellent reputation. The ideal candidate will have a background in luxury hospitality, strong leadership skills, and a passion for guest satisfaction. Responsibilities include overseeing hotel operations, supporting staff, and maintaining safety standards. Competitive salary and opportunities for professional growth are offered.

Benefits

Meals on shift

Uniform provided

Generous gratuities

Opportunities for growth

Qualifications

• Experience in high-end service environments is essential.
• Ability to resolve guest issues professionally.
• Passionate about enhancing guest experiences.

Responsibilities

• Oversee hotel operations during your shift.
• Support department managers with guest relations.
• Maintain safety and compliance standards.

Skills

Luxury hospitality experience

Calm under pressure

Strong communication skills

Leadership qualities

Team coordination

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

At Gilpin Hotel & Lake House, our passion is people — our guests, our team, and the community we create together. As a proudly Two Michelin Key property with a Michelin‑Starred restaurant, SOURCE at Gilpin, we are recognised for exceptional hospitality, meticulous attention to detail, and a guest experience that feels both luxurious and heartfelt.

We’re looking for a Duty Manager who embodies calm confidence, natural leadership, and a deep commitment to hospitality excellence.

About the Role:

As a Duty Manager, you’ll be a key ambassador for Gilpin, ensuring seamless daily operations and supporting our teams across the hotel and Lake House. You’ll lead by example, inspire high standards, and help uphold the service excellence that earned us our Two Michelin Keys and our Michelin Star.

Your Role as Duty Manager:

• Oversees the smooth running of the hotel during your shift, ensuring exceptional guest service at every touchpoint.
• Supports department managers with operational delivery, guest relations, and team coordination.
• Responds proactively to guest needs, resolving issues with empathy, professionalism, and flair.
• Champions our brand standards, ensuring every detail reflects the Gilpin experience.
• Provides leadership, coaching, and operational support to team members across departments.
• Maintains safety, compliance, and operational excellence throughout the property.

Qualifications

What We’re Looking For:

• A confident communicator with a warm, engaging presence.
• Someone experienced in luxury hospitality or high‑end service environments.
• Someone that is calm under pressure, solution‑focused, and naturally organised.
• A Duty Manager who is passionate about people — both guests and colleagues.
• Motivation to grow, develop, and contribute to a culture of excellence.

Additional Information

What We Offer:

• The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.

Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start

Salary: £37,000

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.