Duty Manager

Old Edwards Inn and Spa; Windermere; On-site; GBP 31,000 - 37,000; Full time

Job summary

A luxury hotel in Windermere is seeking a Duty Manager who embodies calm confidence and leadership. The role involves overseeing daily operations, ensuring exceptional guest service and supporting the team. The ideal candidate will have experience in luxury hospitality and a passion for service excellence. Responsibilities include leading operational support and maintaining high service standards. A competitive salary of £37,000 plus gratuities is offered, along with opportunities for growth within a respected hospitality culture.

Benefits

Meals on shift

Uniform provided

Generous gratuities

Opportunities for growth

Qualifications

• Communicate confidently and engage with guests.
• Experience in high-end service environments required.
• Ability to remain calm and organized under pressure.
• Leadership skills with a passion for service excellence.

Responsibilities

• Oversee hotel operations during shifts for exceptional guest service.
• Support managers with operational delivery and guest relations.
• Proactively respond to guest needs and resolve issues.
• Ensure brand standards reflect the Gilpin experience.
• Provide leadership and coaching to team members.
• Maintain safety and operational excellence.

Skills

Confident communicator

Experience in luxury hospitality

Calm under pressure

Solution-focused

Passion for people

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

At Gilpin Hotel & Lake House, our passion is people — our guests, our team, and the community we create together. As a proudly Two Michelin Key property with a Michelin‑Starred restaurant, SOURCE at Gilpin, we are recognised for exceptional hospitality, meticulous attention to detail, and a guest experience that feels both luxurious and heartfelt.

We’re looking for a Duty Manager who embodies calm confidence, natural leadership, and a deep commitment to hospitality excellence.

About the Role:

As a Duty Manager, you’ll be a key ambassador for Gilpin, ensuring seamless daily operations and supporting our teams across the hotel and Lake House. You’ll lead by example, inspire high standards, and help uphold the service excellence that earned us our Two Michelin Keys and our Michelin Star.

Your Role as Duty Manager:

• Oversees the smooth running of the hotel during your shift, ensuring exceptional guest service at every touchpoint.
• Supports department managers with operational delivery, guest relations, and team coordination.
• Responds proactively to guest needs, resolving issues with empathy, professionalism, and flair.
• Champions our brand standards, ensuring every detail reflects the Gilpin experience.
• Provides leadership, coaching, and operational support to team members across departments.
• Maintains safety, compliance, and operational excellence throughout the property.

Qualifications

What We’re Looking For:

• A confident communicator with a warm, engaging presence.
• Someone experienced in luxury hospitality or high‑end service environments.
• Someone that is calm under pressure, solution‑focused, and naturally organised.
• A Duty Manager who is passionate about people — both guests and colleagues.
• Motivation to grow, develop, and contribute to a culture of excellence.

Additional Information

What We Offer:

• The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.

Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start

Salary: £37,000

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.