Duty Manager

Iconic Luxury Hotels; Weymouth; On-site; GBP 34,000; Full time

Job summary

A luxury hotel company located in Weymouth is seeking a Duty Manager to ensure smooth hotel operations during shifts. Responsibilities include delivering exceptional guest experiences, supervising events, and coordinating guest services. Ideal candidates have prior experience in a supervisory role within luxury hotels, strong organizational skills, and are proactive in problem-solving. The role offers a competitive salary with various employee benefits, including a generous discount on food and beverage and continued career development.

Benefits

Annual service charge circa £3k per year

Live-in available for 6 months

Meals included on duty

Cashback healthcare cover after probation

Generous friends and family rate

25% discount on all food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events and seasonal gifts

Qualifications

• Previous experience in a duty manager or supervisory role within a luxury hotel or similar environment.
• Exposure to a high-volume hotel, F&B operations, and experience managing a team are desirable.
• First Aid and Pool Responder certification (or willingness to train).

Responsibilities

• Ensure the smooth operation of the hotel during your shift.
• Deliver exceptional guest experiences in line with luxury standards.
• Oversee guest services, coordinate events and weddings.
• Handle complaints confidently and resolve issues promptly.

Skills

Professional, approachable, and guest-focused

Strong organisational and problem-solving skills

Ability to lead and motivate a team

Calm under pressure and solution-oriented

Flexible and adaptable to changing priorities

Outstanding planning skills

Excellent communication and leadership skills

Job description

Duty Manager – Job Overview

As a Duty Manager, you will ensure the smooth operation of the hotel during your shift, delivering exceptional guest experiences in line with luxury standards. You'll oversee guest services, coordinate events and weddings, manage remote accommodations, and supervise valet parking operations. This is a hands‑on leadership role that requires flexibility, professionalism, and a passion for hospitality.

Key Duties

• Welcome and bid farewell to guests in a warm, professional manner
• Personally escort VIP guests and ensure their requirements are met
• Maintain a strong host presence throughout the day, liaising confidently with guests
• Coordinate valet parking and guest transportation between property locations
• Oversee events and weddings, ensuring luxury presentation and smooth service
• Host and facilitate daily morning meetings with heads of department
• Liaise with reception and housekeeping to prioritise arrival rooms
• Complete daily inspections of hotel facilities and remote accommodations
• Prepare daily reports summarising guest feedback and operational issues
• Handle complaints confidently and resolve issues promptly
• Ensure compliance with Health & Safety regulations and fire procedures
• Assume responsibility for hotel operations in the absence of senior management

Qualifications & Skills

• Professional, approachable, and guest‑focused
• Strong organisational and problem‑solving skills
• Ability to lead and motivate a team
• Calm under pressure and solution‑oriented
• Flexible and adaptable to changing priorities
• Previous experience in a duty manager or supervisory role within a luxury hotel or similar environment
• Exposure to a high‑volume hotel, F&B operations, and experience managing a team are desirable
• Keen eye for detail, organisational skills, and confident communication with the team
• Outstanding planning skills with ability to manage multiple projects simultaneously
• Excellent communication and leadership skills
• Familiarity with Health & Safety and Fire Safety procedures
• First Aid and Pool Responder certification (or willingness to train)

About the Hotel

Situated within the idyllic Cotswolds village of Broadway in Worcestershire, The Lygon Arms is steeped in history with Tudor influences reflected in its superb restoration of original features. The property boasts five exceptional culinary venues, numerous snugs and lounges, a luxurious spa, and 86 guest rooms, including the regally appointed Charles I suite.

Salary & Benefits

• Salary £33,656.
• Annual service charge – circa £3k per year (non‑contractual)
• Live‑in available for 6 months to help with relocation
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…